Customer Journey SME - Banking

ARM (Advanced Resource Managers); London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An innovative company is on the lookout for a dynamic Customer Relations Manager to spearhead its guest engagement strategy. In this pivotal role, you will cultivate relationships with a diverse clientele, focusing on high-value guests. Your efforts will directly impact customer satisfaction and loyalty, driving the company’s success. If you are passionate about enhancing customer experiences and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values creativity and strategic thinking, and make a real difference in the customer journey.

Benefits

Competitive Salary

Company Car

Paid Holidays

Comprehensive Benefits Package

Qualifications

• Proven experience in customer relationship management and engagement strategies.
• Strong analytical skills to interpret customer data and trends.

Responsibilities

• Lead customer engagement initiatives to enhance client satisfaction.
• Analyze customer feedback to improve service delivery.

Skills

Customer Relationship Management

Data Analysis

Communication Skills

Education

Bachelor's Degree in Business Administration

Master's Degree in Marketing

Tools

CRM Software

Microsoft Excel

Job description

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Date Added: 1 May 2025

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