Conduct Risk Manager - Retail Banking

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic professional to join their retail banking conduct team in London. This role offers a unique opportunity to influence the development of technology-enabled solutions that enhance risk management for clients in a rapidly evolving sector. You will engage with clients, manage projects, and coach junior staff, all while contributing to significant regulatory changes. With a focus on non-financial risks and customer experiences, this position is perfect for those passionate about making a tangible impact in the financial services landscape. Enjoy a range of benefits and flexible working arrangements as part of a diverse and purpose-driven organization.

Benefits

Flexible Working Arrangements

Private Medical Cover

24/7 Virtual GP Access

Six Volunteering Days a Year

Qualifications

• Experience in retail banking focusing on conduct risk and controls.
• Ability to design technology solutions for risk management.

Responsibilities

• Drive development of technology-enabled client solutions.
• Support growth in retail banking conduct assets and services.

Skills

Retail Banking Experience

Non-Financial Risk Management

Conduct Risk Controls

Technology Solutions Design

Data Visualization Tools

Commercial Awareness

Customer Journey Understanding

Tools

PowerBI

Alteryx

Job description

Social network you want to login/join with:

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Client:

PwC

Location:

London, United Kingdom

Job Category:

Finance

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EU work permit required:

Yes

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Job Reference:

df3ce06bdcc2

Job Views:

4

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

The role

has been created due to a number of growth opportunities and successes across retail financial services markets.

The role

has been created due to a number of growth opportunities and successes across retail financial services markets.

• The Banking Conduct team, with over 50 UK members, drives large-scale risk and regulatory changes in wholesale and retail financial services. Targeting retail banking professionals, we support clients in making strategic risk decisions, optimizing risk environments, maintaining customer focus, and being trusted partners to help their businesses grow.

What your days will look like:

• You will be a part of the team driving the development of technology-enabled client solutions and offerings which help our retail banking clients manage their conduct risks and deliver good customer outcomes. This is a growth priority for our business, and therefore provides a unique opportunity to be at the centre of growing our retail banking conduct proposition at a time of significant change across the industry.
• You will be supporting this growth area with a focus on helping build our technology-enabled retail conduct assets and services.
• As a key member of our team, you will have a client-facing role working as part of our delivery teams on client engagements; and managing and coaching junior staff.

Typical projects in our team include:

• Consumer Duty
• Regulatory reforms
• Non-financial risk transformation
• Consumer credit and lending practices
• Regulatory authorisations and licensing

This role is for you if you have:

• Experience working within retail banking, specifically regarding non-financial and conduct risk and/or controls either from a consulting, industry or regulatory perspective
• A technology-enabled mindset, with prior experience of designing and/or using technology solutions to enhance risk management / controls processes (which may include data visualisation tools such as PowerBI, Alteryx)
• Commercial awareness of retail banking business models; sound reporting skills and the ability to work under your own initiative
• An agility to effectively participate in varied projects within retail banking (with bank and non-bank clients)
• Understanding of the customer journey/experience in a regulated retail banking environment

What you'll receive from us:

Our benefits are designed to add value and support, recognising and rewarding your contributions, regardless of your career or personal stage.

We offer a range of benefits including flexible working arrangements between office, home, and client site; private medical cover; 24/7 virtual GP access; six volunteering days a year; and more.

Company

To be a leading professional services firm, we embed strong values, culture, and behaviours throughout our organisation, reflecting our purpose and strategy.

Our values set expectations for how we interact with each other, clients, and communities. These values and behaviours are relevant to all employees, regardless of grade.

They support a culture empowering our people to excel, challenge experiences, and speak up to improve the firm. We want all our people to embrace this culture and feel part of the legacy we aim to create for future employees.

We are a diverse business, united by our purpose to build trust in society and solve important problems for our clients and communities. We believe embedding our purpose in everything we do creates the greatest impact.

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