Customer Journey Manager

Gazelle Global Consulting Limited; Leeds, Greater London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Gazelle Global Consulting Limited is seeking a Customer Journey Manager to support a financial services transformation in Leeds. The role involves shaping end-to-end processes, defining practical, testable solutions across business operations, technology platforms and third-party systems.

The position is hybrid, with two days per week in the office, and a 6-month contract. You will analyse how multiple platforms interact, translate complex challenges into system requirements, and work across

Qualifications

• Strong technical business analysis across business processes and technology.
• Financial services experience, ideally in investments, wealth management or stockbroking.
• Experience defining system integrations, data flows, dependencies and exception handling.
• Understanding of banking, cash movements, foreign exchange and reconciliation.
• Experience analysing batch processing, operational controls and failure scenarios.

Responsibilities

• Translate complex business challenges into clear system requirements.
• Analyse end-to-end processes across business operations, technology platforms and third-party systems.
• Define practical, testable solutions and ensure they are reliable and operationally sound.
• Collaborate across technology teams, business operations and external suppliers.

Skills

Technical BA

Financial services experience

Systems integrations

Data flows

Reconciliation

Stakeholder collaboration

Cross-functional teamwork

Job description

We're looking for a Customer Journey Manager with strong technical business analysis experience to support a complex financial services transformation. This is an opportunity to help shape end-to-end processes and define practical, testable solutions across business operations, technology platforms and third-party systems.
Location: Leeds, UK
Working pattern: Hybrid, with two days per week in the office
Contract length: 6 months

The Project

You'll work across investments, banking and operational technology, analysing how multiple platforms interact and translating complex business challenges into clear system requirements. Your work will cover asset lifecycle processes, reference data, money movement, reconciliation and critical batch operations, helping ensure solutions are reliable and operationally sound.

Key Skills and Experience

• Strong technical business analysis across business processes and technology.
• Financial services experience, ideally in investments, wealth management or stockbroking.
• Experience defining system integrations, data flows, dependencies and exception handling.
• Understanding of banking, cash movements, foreign exchange and reconciliation.
• Experience analysing batch processing, operational controls and failure scenarios.
• Ability to work across technology teams, business operations and third-party suppliers.
• Exposure to large-scale transformation and complex cross-platform environments.