Customer Contract Test Analyst

Cpl; Farnborough; Hybrid; GBP 37,000 - 61,000; Full time

Job summary

CPL is seeking an experienced Financial Services Test Analyst to join a high-profile automotive finance programme. You will validate customer contract processes, CRM functionality, data integrity, and marketing campaign activities across multiple critical applications.

The role requires strong skills in functional testing, UAT, and testing CRM platforms, with hands-on defect tracking using JIRA and Xray. Hybrid work with 3 days onsite in Farnborough offers a dynamic delivery environment.

Qualifications

• Strong experience creating and executing detailed functional test cases.
• Experience validating data across multiple systems and domains.
• Ability to coordinate with business stakeholders and IT teams.
• Hands-on testing of CRM platforms and customer management systems.

Responsibilities

• Participate in business requirements workshops and solution design discussions to understand processes and functionality.
• Analyse requirements and translate into test scenarios and cases.
• Execute end-to-end functional testing across financial services applications.
• Support and coordinate User Acceptance Testing (UAT) with stakeholders.
• Validate data across systems and report defects using JIRA and Xray.
• Collaborate with Product Owners, Business Analysts, and Developers to resolve issues.
• Conduct regression, integration and system testing as needed.
• Assist with testing related to marketing campaigns and data integrity.

Skills

Functional testing

UAT

CRM testing

Data validation

Stakeholder engagement

Tools

JIRA

Xray

Job description

Location: Farnborough (Hybrid - 3 days per week onsite at Office)

Rate: Up to £330 per day

Overview

We are currently seeking an experienced Financial Services Test Analyst to join a high-profile customer contract programme within a leading automotive financial services environment. This role is ideal for someone with a strong background in functional testing, UAT, CRM platforms, and financial services applications who enjoys working closely with business and technology teams to ensure the delivery of high-quality solutions.

The successful candidate will play a key role in validating customer contract processes, CRM functionality, data integrity, and marketing campaign activities across several business-critical applications.

Key Responsibilities

• Participate in business requirements workshops, stakeholder meetings, and solution design discussions to gain a detailed understanding of business processes and system functionality.
• Analyse business and functional requirements and translate them into comprehensive test scenarios and test cases.
• Execute end-to-end functional testing across customer contract and financial services applications.
• Support and coordinate User Acceptance Testing (UAT) activities with business stakeholders.
• Validate customer, contract, financial and marketing data across multiple integrated systems.
• Identify, document, track and manage defects through to resolution using JIRA and Xray.
• Work closely with Product Owners, Business Analysts, Developers and Project Managers to investigate and resolve issues.
• Perform regression, integration and system testing activities where required.
• Support outbound marketing campaign testing and ensure successful deployment of campaign-related functionality.
• Produce test evidence, defect reports and testing status updates for project stakeholders.
• Ensure all testing activities are delivered in line with project timelines and quality standards.
• Contribute to continuous improvement of testing processes, standards and documentation.
• Proven experience as a Test Analyst within Financial Services, Banking, Automotive Finance, Insurance or Consumer Finance environments.
• Strong experience creating and executing detailed functional test cases.
• Hands-on experience supporting and coordinating User Acceptance Testing (UAT).
• Experience testing CRM platforms and customer management systems.
• Strong understanding of software development and testing lifecycles (SDLC/STLC).
• Practical experience using JIRA for defect management and workflow tracking.
• Strong experience using Xray for test management, test execution and reporting.
• Experience validating data accuracy, completeness and integrity across multiple systems.
• Ability to analyse requirements and identify gaps, risks and potential issues.
• Excellent stakeholder engagement and communication skills.
• Experience within Automotive Financial Services environments.
• Exposure to Salesforce, Dynamics 365 or similar CRM platforms.
• Knowledge of customer finance products, vehicle finance agreements or contract management systems.
• Experience with API, integration or data testing.
• Familiarity with Agile and Scrum delivery methodologies.
• Understanding of SQL and database validation techniques.

Personal Attributes

• Strong attention to detail and analytical mindset.
• Ability to work independently and manage multiple priorities.
• Excellent written and verbal communication skills.
• Proactive and solution-focused approach.
• Strong collaboration and stakeholder management skills.
• Ability to work effectively in a fast-paced delivery environment.