Customer Journey & Digital Transformation Analyst

Sunbelt Rentals Careers; Warrington; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible rewards package

Life assurance

Company pension

Job summary

Sunbelt Rentals in Warrington is seeking a Business Analyst to help shape the next generation of customer experiences. You will understand customer journeys, translate needs into better processes and work with Product, Technology and Operations to develop solutions using Salesforce, data, automation and AI.

You will run discovery sessions, map journeys, gather requirements and create user stories, collaborating with Product Owners and frontline teams to deliver practical improvements that

Qualifications

• Experience as a Business Analyst or similar role.
• Strong ability to map customer journeys and processes.
• Proven stakeholder management and problem-solving skills.
• Experience with Salesforce, digital transformation or AI is useful but not required.

Responsibilities

• Understand customer problems, needs and operational requirements.
• Map end-to-end customer journeys and processes.
• Run discovery sessions and workshops with colleagues across the business.
• Create user stories and acceptance criteria.
• Collaborate with Product Owners and tech teams to validate solutions.
• Use customer insights and data to support recommendations.

Skills

Business analysis

Stakeholder management

Process mapping

Customer experience

Tools

Salesforce

Job description

Sunbelt Rentals in Warrington is seeking a Business Analyst to help shape the next generation of customer experiences. You will understand customer journeys, translate needs into better processes and work with Product, Technology and Operations to develop solutions using Salesforce, data, automation and AI.

You will run discovery sessions, map journeys, gather requirements and create user stories, collaborating with Product Owners and frontline teams to deliver practical improvements that