Customer Inspector Scheduler

YTL UK; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

YTL UK is seeking a motivated Customer Inspector Scheduler for a 12-month fixed-term contract. This role involves delivering exceptional customer service, scheduling work, and liaising with clients. Ideal candidates will possess strong teamwork and problem-solving skills, with a preference for those familiar with the water industry. The position offers flexible working options and a comprehensive benefits package including career progression opportunities.

Benefits

Combined pension contribution of up to 20%

Career progression and professional development opportunities

25 days' holiday, increasing to 28 with length of service

Option to buy up to ten days' holiday

Healthcare package

Life assurance of up to eight times your salary

Electric car option

Cashback and discounts from over 3,000 retailers

One paid volunteering day per year

Enhanced family leave and pay arrangements

Qualifications

• Ability to work well under pressure and meet strict SLAs.
• Good working knowledge of the water industry preferred.
• Excellent customer skills with aptitude for problem-solving.

Responsibilities

• Deliver outstanding customer service and liaise with customers.
• Book appointments and schedule work for field staff.
• Ensure customer expectations are met and exceeded.

Skills

Teamwork

Problem Solving

Customer Service

Motivational Skills

Job description

Are you organised and motivated? Do you enjoy working in a busy, fast-paced environment? If so, we have an opportunity in our Customer Inspector team that could be what you are looking for.

This is a 12-month fixed-term contract.

What you'll do

As a Customer Inspector Scheduler, you will be primarily responsible for:

• delivering outstanding customer service
• liaising with customers
• booking appointments
• scheduling work for field staff within service level agreements (SLAs)
• ensuring customers' expectations are met and exceeded

What you'll need

We are looking for candidates who:

• work well in a team and under pressure
• possess motivational skills and can resolve issues, assess job priorities, and ensure work is completed within strict SLAs
• have a good working knowledge of the water industry (preferred), or are motivated individuals with excellent customer skills and the aptitude to problem solve under pressure. We will provide the necessary training to adapt your skills to this role.

This role offers flexible working options, including job sharing if a suitable partner is found.

What you'll receive

• A combined pension contribution of up to 20%
• Career progression and professional development opportunities
• 25 days' holiday, increasing to 28 with length of service
• The option to buy up to ten days' holiday and sell up to five days annually
• A healthcare package to claim back healthcare costs
• Life assurance of up to eight times your salary
• An electric car in exchange for part of your gross salary, subject to conditions
• Cashback and discounts from over 3,000 retailers
• One paid volunteering day per year
• Enhanced family leave and pay arrangements
• An interactive health and wellbeing platform
• Support from mental health first aiders
• A £1,000 referral fee for recommending new employees

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. Our UK companies include:

• Wessex Water – serving 2.9 million people across the South West, and recognized as a top-performing water and sewerage company in England and Wales
• YTL Developments – redeveloping a 350-acre former airfield into a sustainable community with homes, schools, commercial spaces, restaurants, and hotels
• YTL Construction UK – a top 20 UK contractor offering services across infrastructure, residential, commercial, energy, and environmental sectors
• YTL Arena – developing and operating a 19,000-capacity entertainment arena, conferencing, and exhibition spaces
• Additional retail, environmental, and specialist businesses

Our employees describe YTL UK as a great place to work, providing opportunities for career development within a diverse group.

We are committed to diversity and inclusion. We have signed the Armed Forces Covenant and are a Disability Confident Employer. If you need reasonable adjustments during the recruitment process, please inform our Recruitment team.