Customer Inspector Scheduler

TN United Kingdom; Bridgwater; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an organized and motivated Customer Inspector Scheduler to join their dynamic team. This role involves liaising with customers, booking appointments, and ensuring that work is scheduled efficiently within service level agreements. The ideal candidate will possess excellent customer service and communication skills, with the ability to multitask and solve problems effectively. Join a top-performing water and sewerage company that values career progression, professional development, and a positive impact on the community. If you're ready to thrive in a fast-paced environment and exceed expectations, this opportunity is for you.

Benefits

Total pension contributions up to 20%

Career progression opportunities

25 days' holiday rising to 28

Healthcare package

Life assurance up to eight times salary

New electric car option

Cashback and discounts from retailers

One paid volunteering day

Enhanced family leave arrangements

Health and wellbeing support

Qualifications

• Excellent team and communication skills are essential.
• Ability to resolve issues and assess job priorities.

Responsibilities

• Liaising with customers and booking appointments.
• Scheduling work for field staff within service level agreements.

Skills

Customer Service Skills

Communication Skills

Multi-tasking Skills

Problem Solving

Organizational Skills

Education

Knowledge of Water Industry

Job description

Social network you want to login/join with:

Customer Inspector Scheduler, Bridgwater

Client:

Wessex Water

Location:

Bridgwater, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

8e587cf435cf

Job Views:

27

Posted:

22.03.2025

Expiry Date:

06.05.2025

Job Description:

Are you organised and motivated? Do you enjoy working in a busy, fast-paced environment? If so, we have an opportunity in our Customer Inspector team that could be what you are looking for.

What you'll do

As a Customer Inspector Scheduler, you will be primarily responsible for:

• liaising with customers
• booking appointments
• scheduling work for field staff within service level agreements (SLA)
• ensuring customers' expectations are met and exceeded.

What you'll need

Excellent team, multi-tasking, customer service, communication and motivational skills are key to this role, as well as the ability to resolve issues, assess job priorities and ensure work is completed within strict SLAs.

You will need to make clear, decisive and efficient judgements while having the ability to give clear direction to all parties who require work progress and outcome updates.

You will need to have a positive attitude, enthusiasm to learn new skills and the ability to exceed both your own and customers' expectations.

You will also require the ability to remain calm and positive when under pressure while incorporating flexibility into your role during periods of change.

A good working knowledge of the water industry is preferred but if you are a motivated individual with excellent customer skills and the aptitude and approach to effectively problem solve under pressure, we'll ensure you get all the training you need to confidently adapt your skills to the role.

This role is available for flexible working, including job share if a suitable job share partner can be found.

What you'll receive

• Total pension contributions up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.