Customer Insights & Strategy Manager | Flexible Work

Mitsubishi Electric; England; Híbrido; GBP 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Flexible working

Pension

Life assurance

Private medical insurance

Dental insurance

Cash plan

Discount platform

Colleague referral scheme

Holiday buy

Long service awards

Cycle to work

Sports & Social Club

Descripción de la vacante

Mitsubishi Electric is seeking a Customer Insights Manager to develop deep understanding of customer needs, behaviours and decision-making journeys across target markets. You will consolidate insights from feedback programmes, CRM, research studies and market data to inform product strategy and go-to-market decisions.

In this role you will champion the voice of the customer, translate insights into evidence-based recommendations and collaborate with cross-functional teams to improve customer

Responsabilidades

• Develop and maintain a deep understanding of customer needs, behaviours, decision-making journeys and unmet needs across key customer segments.
• Drive customer-informed decision making by translating customer insight into actionable recommendations that influence product strategy, proposition development, customer experience improvements and commercial priorities.
• Identify customer learning priorities and lead the development of Voice of Customer and customer insight initiatives to strengthen business understanding and customer focus.
• Provide customer-led validation of propositions, positioning, messaging and go-to-market activities to improve relevance and effectiveness.
• Champion the voice of the customer across the organisation, ensuring customer needs and feedback are represented in strategic, commercial and operational decision-making.

Descripción del empleo

Mitsubishi Electric is seeking a Customer Insights Manager to develop deep understanding of customer needs, behaviours and decision-making journeys across target markets. You will consolidate insights from feedback programmes, CRM, research studies and market data to inform product strategy and go-to-market decisions.

In this role you will champion the voice of the customer, translate insights into evidence-based recommendations and collaborate with cross-functional teams to improve customer