Customer Insights Analytics Placement (Undergrad)

Vwfs; Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus

Car scheme

Pension & benefits

Job summary

VWFS is offering an undergraduate placement in Milton Keynes within the Operational Excellence team. You will deliver management information, perform root cause and trend analyses to improve customer outcomes, and work with data using multiple systems.

The role requires studying for an undergraduate degree with a placement year, and is hybrid with 3 office days per week. Start dates usually in June/July, with a 12-13 month FTC ending around September 2026.

Qualifications

• Studying towards a Business or numerate related degree.
• Advanced PC literacy, especially Microsoft Office and Excel for reporting.
• Experience with Tableau would be desirable.
• Aptitude for analysis and confidence working with data.
• Strong communication and presentation skills.
• Able to work with stakeholders at varying levels across the enterprise.
• Good self-management and time management skills.
• Able to adhere to strict deadlines and work in a high-paced environment with frequent change.

Responsibilities

• Develop cross-functional working relationships to improve Quality Assurance oversight across Customer Operations.
• Support relevant projects by understanding the impact on customer outcomes across different business areas.
• Proactively improve outputs to anticipate future stakeholder needs.
• Identify the right input sources and take ownership of timely solutions and outputs that add value.
• Learn and use multiple systems to extract, combine and analyse relevant data.
• Carry out root cause and trend analysis based on customer outcomes, identifying risks and improvement areas.
• Support reporting activity using systems such as Tableau, Business Objects, Salesforce, Respond and CMS.

Skills

Data analysis

Stakeholder management

Communication & presentation

Excel reporting

Education

Business or numerate related degree

Tools

Tableau

Salesforce

Business Objects

Respond

CMS

Job description

VWFS is offering an undergraduate placement in Milton Keynes within the Operational Excellence team. You will deliver management information, perform root cause and trend analyses to improve customer outcomes, and work with data using multiple systems.

The role requires studying for an undergraduate degree with a placement year, and is hybrid with 3 office days per week. Start dates usually in June/July, with a 12-13 month FTC ending around September 2026.