Customer Insights Analyst — Fintech Data & Experience

Quilter; London; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Holiday: 182 hours (26 days)

Quilter Incentive Scheme

Pension Scheme

Private Medical Insurance

Life Assurance

Income Protection

Job summary

A leading wealth management firm in London is seeking a Customer Insights Analyst to drive user experience enhancements through data analysis. The role involves collecting and interpreting data to support product and customer strategies. Ideal candidates will have a degree in a related field and experience in financial services or fintech. Strong analytical skills and familiarity with FCA regulations are essential.

Qualifications

• Solid experience in data analysis or insights roles, preferably in financial services or fintech.
• Proficiency in analytical tools such as SQL, Excel, Tableau.
• Basic understanding of customer behaviour and data visualisation.

Responsibilities

• Gather and analyse user behaviour, platform interactions, and investment data.
• Assist in developing data-driven insights for product enhancements.
• Help map and analyse customer journeys.

Skills

Data analysis

SQL

Excel

Tableau

Customer behavior understanding

Education

Bachelor’s degree in Data Analytics, Business, Statistics

Tools

Tableau

SQL

Excel

Job description

A leading wealth management firm in London is seeking a Customer Insights Analyst to drive user experience enhancements through data analysis. The role involves collecting and interpreting data to support product and customer strategies. Ideal candidates will have a degree in a related field and experience in financial services or fintech. Strong analytical skills and familiarity with FCA regulations are essential.