Customer Experience Insights Analyst

Just Group plc; England; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

25 days annual leave

Private medical cover

Income protection

Generous bonus scheme

Job summary

A leading retirement specialist in the UK is looking for a Customer Feedback Analyst to join their team. This role involves analyzing customer feedback, producing reports, and recommending improvements to enhance customer experiences. Ideal candidates will have data analysis experience in customer service, with proficiency in Excel and PowerBI. This is a full-time position offering a competitive salary along with various employee benefits, including private medical cover and opportunities for career progression.

Qualifications

• Proven experience in data analysis within complaints or customer service sectors.
• Excellent analytical skills with a strong attention to detail.
• Strong verbal and written communication skills.

Responsibilities

• Produce timely and accurate management information at Group level.
• Conduct root cause analysis to identify systemic issues.
• Recommend actions to improve customer experience based on feedback.

Skills

Data analysis

Customer service

Excel

PowerBI

Communication

Problem-solving

Tools

Excel

PowerBI

Job description

A leading retirement specialist in the UK is looking for a Customer Feedback Analyst to join their team. This role involves analyzing customer feedback, producing reports, and recommending improvements to enhance customer experiences. Ideal candidates will have data analysis experience in customer service, with proficiency in Excel and PowerBI. This is a full-time position offering a competitive salary along with various employee benefits, including private medical cover and opportunities for career progression.