Customer Insight & Strategy Lead

Cedar; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cedar is seeking a Customer Strategy Manager to join its London team on a hybrid, permanent basis. You will combine customer strategy, insight and research to understand customers and translate insights into senior-level recommendations.

You will conduct qualitative and quantitative research, map customer journeys, and work across Strategy, Insight, and Operations to align initiatives with customer needs and business priorities.

Qualifications

• Experience developing customer or consumer strategy.
• Strong experience with qualitative and quantitative research.
• Ability to translate insights into business decisions.
• Knowledge of customer journey mapping.
• Excellent analytical and communication skills.
• Experience working with multiple functions.

Responsibilities

• Develop and evolve a clear customer strategy aligned with wider organisational priorities.
• Build understanding of customer needs, behaviours and experiences.
• Use qualitative research, quantitative insight and operational feedback to identify opportunities and challenges.
• Develop and improve customer journey and experience frameworks.
• Partner with data and insight specialists to translate findings into actionable recommendations.
• Turn customer evidence into strategic priorities and actions.
• Work across business areas to reflect customer considerations in decisions.
• Engage with operational teams to understand customer experience realities.
• Produce evidence-led recommendations and presentations for senior stakeholders.
• Build relationships across Strategy, Insight, Operations and other functions.

Skills

Customer strategy

Insight

Customer research

Customer experience

Stakeholder management

Qualitative research

Job description

Cedar is seeking a Customer Strategy Manager to join its London team on a hybrid, permanent basis. You will combine customer strategy, insight and research to understand customers and translate insights into senior-level recommendations.

You will conduct qualitative and quantitative research, map customer journeys, and work across Strategy, Insight, and Operations to align initiatives with customer needs and business priorities.