Insights Manager

FCDO Services; Hanslope; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym

Training and development opportunities

Job summary

A government organization in the UK is seeking an experienced Insights Manager to shape customer perspectives on strategic positioning. The ideal candidate will have customer-facing experience and strong communication skills. Responsibilities include gathering and interpreting insights from various data sources, creating research plans, and managing projects. This full-time role offers a competitive salary, generous benefits, and opportunities for professional development.

Qualifications

• Experience in a customer-facing role with high service levels.
• Excellent verbal and written communication skills.
• Highly organized with strong time management.
• Experience in data collation and analysis.
• Attention to detail and proofreading skills.

Responsibilities

• Shape insights for customer perspectives.
• Gather and interpret qualitative and quantitative data.
• Formulate an annual research plan.
• Prepare insights for insights projects.

Skills

Customer-facing experience

Strong communication skills

Organizational skills

Data analysis

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Excel

Microsoft PowerPoint

CRM systems

Job description

Insights Manager

Location: Hanslope, South East England, MK19 7BH

Reference: 437630

Contract: Permanent – Full-time

Overview

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and more. The Commercial team shapes services with expert insights, win work through expert bid management, and help us reach new customers each day. This is your opportunity to join them.

We support diversity and inclusiveness. We are a Disability Confident employer and a Carer Confident workplace.

Responsibilities

As an Insights Manager, you’ll play a pivotal role in shaping our future. You’ll be assigned a portfolio, strategic or customer. You’ll gain a deeper understanding of customer perspectives on the strategic position of FCDO Services compared to competitors. Build your insights from a mix of formal, informal, qualitative and quantitative methods. This will include conducting interviews, looking at financial data, and surveys.

Once you’ve gathered information, you’ll interpret it into usable, clear insights. From there, you’ll determine the most appropriate approach for each insights project. Plus, you’ll formulate a structured annual research plan to monitor progress and ensure that all milestones are being met.

Qualifications

• Experience working in a customer-facing role, delivering high levels of service.
• Strong communication skills, verbal and written.
• Highly organized, superb time management, ability to apply project management principles.
• Experience providing administrative support and meeting management; ability to collate, prepare and analyse data for customer, financial and/or commercial reporting.
• Attention to detail and proofreading experience.
• High proficiency with Microsoft Office, PowerPoint and Excel.
• Desirable: knowledge of FCDO Services business lifecycle; experience running customer budgets, project financials and/or delivery processes; preparing and delivering presentations to audiences; using CRM, Project Planning or ERP systems.

Benefits

Competitive salary, generous holiday entitlement, Civil Service Pension, training and development opportunities, on‑site gym, nursery, café, restaurant, interest‑free loans on season tickets and bikes.

Closing Date

Apply before 11:55 pm on Sunday 7th December 2025.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management

Industries

Government Administration