Flexible-Working Customer Insight Specialist

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Employer pension contribution (28.97%)

25 days annual leave + bank holidays

Flexible working options

Job summary

DVSA’s Customer Insight team seeks a Customer Insight Specialist to lead qualitative and quantitative research, turning customer feedback and data into actionable recommendations that improve driver and vehicle services. You will design research approaches, develop questionnaires, analyse findings and share insights with stakeholders to keep the customer voice at the heart of our work.

Working with stakeholders across the agency, you’ll create briefs, report results, and support customer-led

Qualifications

• Experience delivering customer insight from qualitative and quantitative studies.
• Ability to translate customer feedback into actionable recommendations.
• Strong collaboration with stakeholders across the agency.

Responsibilities

• Lead and support qualitative and quantitative customer research.
• Design insight briefs and research questionnaires.
• Collaborate with stakeholders to write briefs and manage third-party agencies.
• Advise on appropriate methodologies for research requests.
• Provide regular updates on projects and progress to line manager.
• Guide stakeholders on customer insight to inform product/service development.
• Manage, design and report on own projects within the DVSA insight programme.

Skills

Qualitative research

Quantitative research

Stakeholder management

Questionnaire design

Power BI dashboards

Tools

Power BI

Job description

DVSA’s Customer Insight team seeks a Customer Insight Specialist to lead qualitative and quantitative research, turning customer feedback and data into actionable recommendations that improve driver and vehicle services. You will design research approaches, develop questionnaires, analyse findings and share insights with stakeholders to keep the customer voice at the heart of our work.

Working with stakeholders across the agency, you’ll create briefs, report results, and support customer-led