Customer Insight & Data Research Lead

Allscreens Nationwide Ltd; Chadderton; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave (+Bank holidays)

Flexible working

Job summary

Join DVSA’s Government Recruitment Service as a Customer Insight Specialist in Chadderton to lead and support qualitative and quantitative research, turning customer feedback and data into actionable recommendations.

You’ll design research approaches, develop questionnaires, analyse findings, and share insights with stakeholders, including creating Power BI dashboards and compelling presentations to drive customer‑led service improvements.

Qualifications

• Experience conducting qualitative and quantitative customer research to inform decisions.
• Ability to design clear, actionable research briefs and questionnaires.
• Strong data analysis and storytelling skills to present insights to stakeholders.

Responsibilities

• Lead qualitative and quantitative customer research to support the Customer Insight Manager.
• Design briefs and questionnaires for third‑party research agencies.
• Collaborate with stakeholders to write research briefs and report results using Power BI dashboards.

Skills

Qualitative research

Quantitative research

Stakeholder management

Questionnaire design

Data analysis

Tools

Power BI

PowerPoint

Job description

Join DVSA’s Government Recruitment Service as a Customer Insight Specialist in Chadderton to lead and support qualitative and quantitative research, turning customer feedback and data into actionable recommendations.

You’ll design research approaches, develop questionnaires, analyse findings, and share insights with stakeholders, including creating Power BI dashboards and compelling presentations to drive customer‑led service improvements.