Customer Insight Specialist - Shape Services with Data

Allscreens Nationwide Ltd; Swansea; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave

Flexible working

Job summary

Government Recruitment Service in Swansea is seeking a Customer Insight Specialist to lead qualitative and quantitative research, turning customer feedback into actionable insights for driver and vehicle services.

You will collaborate with stakeholders, design research approaches, develop questionnaires and deliver results with compelling PowerPoint presentations and interactive dashboards, ensuring the customer voice informs product and service development.

Responsibilities

• Taking responsibility for qualitative and quantitative customer research to support the Customer Insight Manager.
• Designing insight briefs and specifications to assist managers with the procurement, selection and management of third-party customer research agencies.
• Collaborating with stakeholders from across the breadth of the agency and be responsible for writing research briefs, designing questionnaires and reporting results that support their stakeholders’ needs, including using compelling PowerPoint presentations and interactive Power BI dashboards.
• Provide advice using specialist knowledge to requestors of insight, recommending the most appropriate methodology and ways to conduct the research.
• Managing self and tasks, prioritising work, and providing regular performance and project updates to line manager.
• Providing advice and guidance to stakeholders and making recommendations on how to get the best customer insight to inform customer-led product and service development.
• Managing, designing and reporting on own projects within the DVSA insight programme to support DVSA’s services and products.

Job description

Government Recruitment Service in Swansea is seeking a Customer Insight Specialist to lead qualitative and quantitative research, turning customer feedback into actionable insights for driver and vehicle services.

You will collaborate with stakeholders, design research approaches, develop questionnaires and deliver results with compelling PowerPoint presentations and interactive dashboards, ensuring the customer voice informs product and service development.