Customer Insight Specialist - Part-time

Stagecoach Group plc; Perth; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading transportation company is seeking a Customer Insight Specialist in Scotland to lead customer research and influence decisions that shape millions of journeys. You will drive the Voice of the Customer program, manage KPIs, and transform insights into actionable strategies, with a focus on human-centric approaches. This part-time hybrid role offers competitive salary and a variety of benefits.

Benefits

Pension scheme

Free travel for you and a companion

Retail & leisure discounts

Qualifications

• Proven experience in consumer or market research with minimal supervision.
• Strong stakeholder management skills to build credibility.
• Knowledge of survey design best practices.

Responsibilities

• Lead customer research and insight projects using quantitative and qualitative methods.
• Develop and drive the Voice of the Customer programme.
• Manage ongoing customer KPIs and reporting.

Skills

Consumer or market research expertise

Stakeholder management

Survey design knowledge

Data analysis and visualization

Excellent communication skills

Human-centric ethos

Tools

Qualtrics

SurveyMonkey

Excel

Tableau

Power BI

Job description

Salary: Competitive salary

• Based at Stockport or Perth, with hybrid working
• Part-time role, 3 days per week (with a coordinated Team working day)
• Competitive salary and benefits

Looking for a role where your insights shape decisions that touch millions of customer journeys?

At Stagecoach, we’re on a mission to put our customers at the heart of everything we do. As a Customer Insight Specialist, you’ll play a vital role in helping our business understand our customers better, what they value, how they experience our services, and where we can make improvements. Your work will directly influence strategies across customer experience, marketing, and operations.

What you’ll be doing:

• Leading customer research and insight projects, using both quantitative and qualitative methods.
• Developing and driving our Voice of the Customer (VoC) programme, ensuring every part of Stagecoach understands and acts on customer feedback.
• Managing our ongoing customer KPIs and reporting, helping colleagues at every level interpret results with confidence.
• Synthesising insights from multiple sources to tell compelling stories that inform business-critical decisions.
• Supporting innovation workshops, customer immersion activities, and co-creation initiatives.
• Sharing the latest insights from external research bodies to keep Stagecoach ahead of industry trends.

What we’re looking for:

• Proven experience in consumer or market research, able to deliver projects end-to-end with minimal supervision.
• Strong stakeholder management skills, you’re comfortable building credibility at all levels, from front-line teams to senior leaders.
• Knowledge of survey design best practice, with experience using platforms like Qualtrics or SurveyMonkey.
• Ability to analyse and visualise data using tools such as Excel, Tableau, or Power BI.
• Excellent communication skills, able to translate complex findings into clear, simple insights that drive action.
• A human-centric ethos: you focus on helping colleagues understand what customers think, feel, and do, not just the data behind it.

Why Stagecoach?

• A chance to make a real commercial impact by shaping how millions of people experience our services.
• A supportive, inclusive working environment where your voice matters.
• Benefits including pension scheme, free travel for you and a companion, and retail & leisure discounts.
• Opportunities to grow, whether that’s through training, mentoring, or exposure to senior decision-making.

Our working environment

Stagecoach is proud to be an inclusive employer. Across our teams, we foster a welcoming culture where everyone is treated with respect and supported to thrive. You’ll have access to employee networks, wellbeing resources, and a 24/7 Employee Assistance Programme to support you and your family.

Ready to help us put the customer at the heart of Stagecoach? Click apply today, we can’t wait to welcome you on board.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location: Stagecoach Shared Service Centre One Exchange, 20 Railway Road Stockport SK1 3SW