Customer Insight & Growth Lead (Hybrid)

Holland Barrett; Nuneaton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Private medical insurance (single)

Annual health at home kit

Employee Assistance Programme

Workplace pension with 5% employer

Life assurance 2x salary

Annual bonus up to 10%

Colleague product allowance

Colleague discount & Wellhub

Job summary

Holland & Barrett is seeking a Consumer & Category Insight Manager in Nuneaton. The role combines consumer understanding with commercial impact, spanning product development, innovation and category growth.

You will lead both qualitative and quantitative research, turning findings into actionable recommendations that inform decisions across the business. The position offers hybrid working with a minimum of 2 days in the office per week, plus occasional UK travel.

Qualifications

• Experience in market research is essential.
• Hands on experience across both qualitative and quantitative research is essential.
• Experience delivering consumer research projects end to end.
• Experience in product, concept or packaging testing.
• Strong analysis, synthesis and insight storytelling skills.
• Experience influencing cross-functional stakeholders and translating research into commercial action.
• Experience managing research agencies or vendors.
• Retail or consumer goods experience is preferred.

Responsibilities

• Plan and deliver consumer and category research from brief through to fieldwork, analysis and reporting.
• Lead qualitative research including focus groups, in-depth interviews and field studies.
• Design and deliver quantitative surveys, including questionnaire development and sample management.
• Deliver concept, product and packaging testing across the innovation journey.
• Analyse customer, category, market and competitor information to identify opportunities.
• Bring together internal and external research to create clear, compelling insights.
• Present findings and recommendations, helping stakeholders challenge assumptions and make informed decisions.
• Support the Holland & Barrett Connections Panel and manage research agencies and fieldwork to ensure quality and rigour.

Skills

Market research

Qualitative research

Quantitative research

Insight storytelling

Stakeholder influence

Vendor management

Research agency management

Retail/consumer goods experience

Job description

Holland & Barrett is seeking a Consumer & Category Insight Manager in Nuneaton. The role combines consumer understanding with commercial impact, spanning product development, innovation and category growth.

You will lead both qualitative and quantitative research, turning findings into actionable recommendations that inform decisions across the business. The position offers hybrid working with a minimum of 2 days in the office per week, plus occasional UK travel.