Customer Implementation Team Lead — Equity & Uncapped Commission

Epos Now; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career progression

Uncapped commission

20 days leave

Employee assistance

Mental health portal

Legal resources

Dental & health plan

Bonus scheme

Equity scheme

Company events

Company pension

Job summary

Epos Now is seeking a Customer Service Team Leader to lead the Customer Implementation Team during onboarding and post-setup support. You will coach consultants to resolve queries, drive an outstanding customer experience, and help achieve revenue targets.

You'll foster a positive, performance-driven environment, manage workloads, and ensure data accuracy in the CRM while guiding the team to continuous improvement.

Qualifications

• Experience leading teams in a service environment is desirable.
• Strong coaching and mentoring abilities.
• Excellent communication and organisation skills.

Responsibilities

• Lead, motivate and develop the Customer Service Team to deliver industry-leading customer service.
• Set performance targets and monitor data to drive customer satisfaction and revenue.
• Coordinate workload and sales targets, recruit and onboard new team members.
• Ensure high-quality customer interactions and effective use of the CRM.

Job description

Epos Now is seeking a Customer Service Team Leader to lead the Customer Implementation Team during onboarding and post-setup support. You will coach consultants to resolve queries, drive an outstanding customer experience, and help achieve revenue targets.

You'll foster a positive, performance-driven environment, manage workloads, and ensure data accuracy in the CRM while guiding the team to continuous improvement.