Client Onboarding & Success Specialist

Epos Now Group; Norwich; On-site; GBP 21,000 - 32,000; Full time

Job summary

Epos Now Group in the United Kingdom is seeking a proactive customer support professional to join our service team. You will be the first point of contact for customers seeking a tech-led solution, handling onboarding and resolving queries quickly.

You’ll manage calls, emails, and web chats, escalate where needed, and contribute to building long-term customer relationships while maintaining high service standards and accurate data records.

Qualifications

• Independent and determined to succeed (essential).
• Great attention to detail in diary management and data entry (essential).
• Empathetic and calm when dealing with challenging customers (essential).

Responsibilities

• Deliver onboarding training for new customers.
• Take inbound calls, webchats and tickets.
• Provide service by phone, email, webchat and online support.
• Record customer data accurately and escalate when needed.
• Conduct remote troubleshooting and training sessions.
• Develop knowledge of all products and services.
• Identify growth opportunities with a soft sales approach.

Skills

Driven and proactive

Organised

Resilient

Personable

Tech-literate

Job description

Epos Now Group in the United Kingdom is seeking a proactive customer support professional to join our service team. You will be the first point of contact for customers seeking a tech-led solution, handling onboarding and resolving queries quickly.

You’ll manage calls, emails, and web chats, escalate where needed, and contribute to building long-term customer relationships while maintaining high service standards and accurate data records.