Customer Impact & Relationships Manager

Unstoppably Nationwide; Botany Bay; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Private medical insurance

Pension plan

Annual bonus

Training & development

Salary sacrifice scheme

Life assurance

Wellhub

Volunteer days

London top-up pay

Job summary

Nationwide in London is seeking a Customer Relationships Manager (CRM) to develop rewarding relationships and help customers access our products through face-to-face, phone or video. You will embody our customer-first behaviours and deliver great outcomes across channels.

This 12-month secondment role is full-time (35 hours/week), based at the Enfield branch in North London, with a comprehensive training and support package to grow your skills.

Qualifications

• Relevant experience in addressing the needs of customers through skilful, principle-based sales processes and addressing holistic customer needs
• Customer service skills in face to face, telephony or digital channels
• Experience in a Financial Services or a Retail customer facing role
• Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing
• Computer skills and be comfortable using digital tools, such as mobile devices, online calculators etc and multiple 'Office'/database applications for member service needs
• Motivation and organisation with good time management skills and attention to detail in your work
• Empathy, compassion and be able to build good relationships with customers and internal and external stakeholders, such as other business areas, local groups or individuals within the community

Responsibilities

• Assist customers through all channels to deliver the right outcomes
• Build rapport with each customer to understand the different ways we can help them
• Explain our products and services clearly
• Support customers via branches, phone or video call in a fast paced environment

Skills

Customer service

Face to face

Telephony

Digital channels

Financial Services

Retail customer

Communication

Office apps

Time management

Empathy

Tools

Office/database apps

Job description

Nationwide in London is seeking a Customer Relationships Manager (CRM) to develop rewarding relationships and help customers access our products through face-to-face, phone or video. You will embody our customer-first behaviours and deliver great outcomes across channels.

This 12-month secondment role is full-time (35 hours/week), based at the Enfield branch in North London, with a comprehensive training and support package to grow your skills.