Customer Relationship Manager

Michael Page; Halifax; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Michael Page in Halifax is seeking a Customer Relationship Manager to serve as the main contact for a portfolio of B2B clients, ensuring high service standards and timely delivery.

This permanent full-time role offers a hybrid working pattern (2 days from home after probation) and a chance to grow within a market leading business.

The successful candidate will be an excellent communicator with strong stakeholder engagement and a proven track record in service-driven roles.

Qualifications

• Experience in a service driven role.
• Previous experience of managing B2B customers.
• Excellent written and verbal communication.
• Strong stakeholder engagement.

Responsibilities

• Act as the main point of contact for a portfolio of clients, addressing their needs, resolving issues and signposting internally.
• Develop and maintain strong relationships to foster client satisfaction and loyalty.
• Coordinate with internal teams to ensure timely delivery of services and solutions.
• Monitor and track client accounts, ensuring all services are provided as agreed.
• Identify opportunities to enhance client experience and offer additional services.
• Provide regular updates and reports to clients on service performance.
• Handle client feedback and work towards continuous improvement in service delivery.
• Collaborate with the customer service team to maintain high standards of support.
• Create and present reports to both customers and internal stakeholders based on service performance.

Skills

Service driven

B2B clients

Excellent communication

Stakeholder engagement

Job description

Customer Relationship Manager

Service driven role

Halifax / Hybrid - (2 days from home after probation period)

Strong salary offering based on experience

Client Details

Our client are a market leading business within their industry, working with a wide range of B2B Customer ranging from global corporates, through to SME organisations. Following a period of sustained growth they are looking for a new Customer Relationship Manager to be a point of contact for a number of assigned accounts from a service perspective

Description

• Act as the main point of contact for a portfolio of clients, addressing their needs, resolving issues and signposting internally.
• Develop and maintain strong relationships to foster client satisfaction and loyalty.
• Coordinate with internal teams to ensure timely delivery of services and solutions.
• Monitor and track client accounts, ensuring all services are provided as agreed.
• Identify opportunities to enhance client experience and offer additional services.
• Provide regular updates and reports to clients on service performance.
• Handle client feedback and work towards continuous improvement in service delivery.
• Collaborate with the customer service team to maintain high standards of support.
• Create and present reports to both customers and internal stakeholders based on service performance.

Profile

• Experience in a service driven role
• Previous experience of managing B2B Customers
• Excellent communicator both written and verbal
• Strong stakeholder engagement

Job Offer

• Permanent full-time role based in Halifax, Monday to Friday
• Hybrid approach (2 days from home after probation / training period)
• Genuine scope to grow and progress
• Strong & competitive salary offering based on experience
• Modern office and facilities with free parking, canteen on site, free gym