Customer Identity and Access Management (CIAM) Consultant

Accenture PLC; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25-30 days vacation per year

Private medical insurance

3 extra days leave per year for Charit

Job summary

Accenture PLC in London seeks a CIAM Consultant to partner with clients to design and implement secure CIAM solutions for millions of users, translating business needs into scalable technical designs and working with engineers, architects, and stakeholders.

You will advise on CIAM best practices, stay ahead of regulatory requirements, and explore modern authentication approaches to boost security and user trust while contributing to global IAM programs and shaping offerings across the practice.

Qualifications

• Strong understanding of IAM concepts including authentication, authorisation, federation, and decentralised identity
• Hands-on experience with CIAM platforms such as Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C or similar
• Proven experience delivering technology solutions in consulting or client-facing environments
• Ability to translate complex technical concepts into clear, business-friendly language
• Understanding of data privacy regulations (GDPR, UK Data Protection Act) and their impact on customer identity solutions
• Strong analytical and problem-solving skills with the ability to assess challenges and propose effective solutions
• Well-organised with the ability to manage and support delivery across multiple or complex workstreams

Responsibilities

• Partner with clients to design and implement secure, seamless CIAM solutions
• Translate business and customer experience needs into scalable technical designs supporting millions of users
• Collaborate with cross-functional teams — including engineers, architects, and business stakeholders — to deliver digital identity solutions
• Advise clients on CIAM best practices, regulatory requirements, and emerging identity trends
• Drive innovation by exploring modern authentication approaches (e.g. biometrics, passwordless, AI-driven fraud detection) to enhance user trust and security
• Contribute to complex digital identity and IAM programmes, working across global teams and diverse industry sectors
• Support internal initiatives, shaping CIAM offerings, innovation, and go-to-market strategies across the practice

Skills

IAM concepts

CIAM platforms

Consulting experience

Clear business language

Privacy regulations knowledge

Zero Trust

Adaptive authentication

Tools

Okta

ForgeRock

Ping Identity

Azure AD B2C

Job description

Customer Identity and Access Management (CIAM) Consultant

Location: London/UK Wide

Career Level: Specialist

As a CIAM Consultant, you will…

• Partner with clients to design and implement secure, seamless Customer Identity & Access Management (CIAM) solutions
• Translate business and customer experience needs into scalable technical designs supporting millions of users
• Collaborate with cross-functional teams — including engineers, architects, and business stakeholders — to deliver impactful digital identity solutions
• Advise clients on CIAM best practices, regulatory requirements, and emerging identity trends
• Drive innovation by exploring modern authentication approaches (e.g. biometrics, passwordless, AI-driven fraud detection) to enhance user trust and security
• Contribute to complex digital identity and IAM programmes, working across global teams and diverse industry sectors
• Support internal initiatives, shaping CIAM offerings, innovation, and go-to-market strategies across the practice

Who we are:

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Essential Skills

• Strong understanding of Identity & Access Management (IAM) concepts, including authentication, authorisation, federation, and decentralised identity
• Hands-on experience with CIAM platforms (e.g. Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C or similar)
• Proven experience delivering technology solutions in consulting or client-facing environments
• Ability to translate complex technical concepts into clear, business-friendly language
• Understanding of data privacy regulations (e.g. GDPR, UK Data Protection Act) and their impact on customer identity solutions
• Strong analytical and problem-solving skills, with the ability to assess challenges and propose effective solutions
• Well-organised with the ability to manage and support delivery across multiple or complex workstreams
  

Desirable Skills:

• Experience with modern identity and security approaches (e.g. Zero Trust, adaptive authentication, API security)
• Familiarity with frameworks and standards (e.g. ISO 27001, NIST, COBIT)
• Experience integrating CIAM platforms into wider enterprise environments
• Exposure to cloud platforms, APIs, or directory services (e.g. Active Directory)
• Strong stakeholder management skills and ability to build trusted client relationships
  

What’s in it for you

• 25 - 30 days’ vacation per year
• private medical insurance
• 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.