Customer Identity and Access Management (CIAM) Consultant

Accenture UK & Ireland; Newcastle upon Tyne; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

25–30 days vacation

Private medical insurance

Charity leave (3 days)

Job summary

Accenture UK & Ireland is seeking a Specialist-level CIAM Consultant to partner with clients in London/UK-wide engagements. You will design and implement secure CIAM solutions, translate business needs into scalable architectures, and collaborate with engineers, architects, and stakeholders to deliver identity initiatives.

Ideal candidates bring hands-on CIAM platform experience, strong regulatory awareness (GDPR/UK DPA), and a track record in delivering technology solutions within consulting or

Qualifications

• Strong understanding of Identity & Access Management (IAM) concepts including authentication/authorization/federation
• Hands-on experience with CIAM platforms (e.g. Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C)
• Proven experience delivering technology solutions in consulting or client-facing environments
• Ability to translate complex technical concepts into clear, business-friendly language
• Understanding of data privacy regulations (GDPR, UK Data Protection Act) and their impact on customer identity solutions
• Strong analytical and problem-solving skills with ability to assess challenges and provide solutions
• Well-organised with ability to manage and support delivery across multiple workstreams

Responsibilities

• Partner with clients to design and implement secure, seamless CIAM solutions
• Translate business and customer experience needs into scalable technical designs
• Collaborate with cross-functional teams to deliver digital identity solutions
• Advise clients on CIAM best practices, regulatory requirements, and identity trends
• Drive innovation with modern authentication approaches (biometrics, passwordless, AI-driven fraud detection)
• Contribute to IAM programmes across global teams and industries
• Support internal initiatives shaping CIAM offerings and go-to-market strategies

Skills

IAM concepts

Consulting experience

Translate complex concepts to business

Analytical problem-solving

Delivery across multiple workstreams

Tools

CIAM platforms (Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C)

Job description

Location: London/UK Wide

Career Level: Specialist

As a CIAM Consultant, you will…

• Partner with clients to design and implement secure, seamless Customer Identity & Access Management (CIAM) solutions
• Translate business and customer experience needs into scalable technical designs supporting millions of users
• Collaborate with cross-functional teams - including engineers, architects, and business stakeholders - to deliver impactful digital identity solutions
• Advise clients on CIAM best practices, regulatory requirements, and emerging identity trends
• Drive innovation by exploring modern authentication approaches (e.g. biometrics, passwordless, AI-driven fraud detection) to enhance user trust and security
• Contribute to complex digital identity and IAM programmes, working across global teams and diverse industry sectors
• Support internal initiatives, shaping CIAM offerings, innovation, and go-to-market strategies across the practice

Who we are:

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Essential Skills

• Strong understanding of Identity & Access Management (IAM) concepts, including authentication, authorisation, federation, and decentralised identity
• Hands-on experience with CIAM platforms (e.g. Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C or similar)
• Proven experience delivering technology solutions in consulting or client-facing environments
• Ability to translate complex technical concepts into clear, business-friendly language
• Understanding of data privacy regulations (e.g. GDPR, UK Data Protection Act) and their impact on customer identity solutions
• Strong analytical and problem-solving skills, with the ability to assess challenges and propose effective solutions
• Well-organised with the ability to manage and support delivery across multiple or complex workstreams

Desirable Skills

• Experience with modern identity and security approaches (e.g. Zero Trust, adaptive authentication, API security)
• Familiarity with frameworks and standards (e.g. ISO 27001, NIST, COBIT)
• Experience integrating CIAM platforms into wider enterprise environments
• Exposure to cloud platforms, APIs, or directory services (e.g. Active Directory)
• Strong stakeholder management skills and ability to build trusted client relationships

What's In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 - 30 days vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.