Customer Fulfilment Specialist — AI-Driven Support & Growth

Ceiling Tiles UK; Warmley; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Non-contractual quarterly bonus

Professional development

Recognition programme

Team lunches

Birthdays gifts

Holiday socials

Family-friendly policies

Paid sick leave

Employee Assistance Programme

Salary sacrifice schemes

Volunteering day

Job summary

Ceiling Tiles UK is seeking a Customer Fulfilment Executive to manage customer calls and emails, process orders, and coordinate with warehouses and couriers in a fast-paced e-commerce environment. You will ensure accurate order handling, timely deliveries and proactive post-sales support, with a growing emphasis on AI-enabled workflows.

The role requires 3–5+ years in customer-facing roles, excellent communication, and a proactive, adaptable attitude.

Qualifications

• 3–5+ years in a customer-facing role.
• Excellent phone manner and rapport-building.
• Comfort with learning new tools and processes.
• Clear, professional communication.

Responsibilities

• Handle calls and emails, provide clear, friendly support.
• Process orders accurately in ERP, take payments, track deliveries.
• Resolve issues and returns with a proactive, no-quibble mindset.
• Coordinate with warehouse and courier partners to ensure on-time delivery.
• Keep customers informed throughout the journey from order to post-delivery.
• Embrace AI-enabled tools to improve efficiency and customer experience.

Skills

Customer service

Communication

Attention to detail

Adaptability

Tools

ERP system

Order management software

Job description

Ceiling Tiles UK is seeking a Customer Fulfilment Executive to manage customer calls and emails, process orders, and coordinate with warehouses and couriers in a fast-paced e-commerce environment. You will ensure accurate order handling, timely deliveries and proactive post-sales support, with a growing emphasis on AI-enabled workflows.

The role requires 3–5+ years in customer-facing roles, excellent communication, and a proactive, adaptable attitude.