Customer Fulfilment Assistant Part Time

Driverz Work; Northolt; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

25 days annual leave

Workplace pension

Hapi App discounts & benefits

Cycle to work scheme

Job summary

GXO is seeking a Customer Fulfilment Assistant for its Click & Collect operation in the UK. The role is part-time (27 hours weekly), Monday to Friday, 07:00–12:30, offering a strong work‑life balance and competitive benefits.

You will welcome customers, process orders, and prepare items for collection, with responsibilities including occasional local deliveries and maintaining a safe, tidy Click & Collect area. A full UK driving licence is essential.

Qualifications

• A passion for delivering excellent customer service.
• Strong communication and interpersonal skills.
• A positive, proactive, and flexible approach to work.
• The ability to work effectively in a fast-paced environment.
• Good attention to detail and basic IT skills.

Responsibilities

• Welcome customers collecting their orders and deliver excellent customer service at every interaction
• Check, process, and hand over customer orders accurately and efficiently
• Pick, prepare, and stage customer orders ready for collection
• Manage collection records and ensure all customer documentation is completed correctly
• Maintain a clean, safe, and organised Click & Collect environment
• Provide cover for Van Drivers when required, carrying out local deliveries in a safe and professional manner
• Build positive relationships with customers and colleagues, resolving queries in a professional manner
• Follow all company health and safety procedures, driving regulations, and operational policies

Skills

Customer service

Communication

Attention to detail

Flexible

Driving licence

Job description

Do you enjoy providing great customer service and thrive in a hands‑on role? GXO is currently recruiting for a Customer Fulfilment Assistant to join our busy Click & Collect operation.

You’ll be the face of our operation, supporting customers as they collect their orders and ensuring every interaction is professional, efficient, and customer focused. This varied role also includes providing cover for our Van Drivers when required, helping to support the transport team during holidays, absence, and periods of increased business demand.

This is a part‑time, permanent position, offering 27 hours per week, working Monday to Friday, from 07:00 to 12:30, providing an excellent work‑life balance with your afternoons free.

Pay, benefits & more:

• Basic hourly rate of £13.05
• 25 days annual leave
• Workplace pension
• Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
• Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment

What you’ll be doing on a typical day:

• Welcome customers collecting their orders and deliver excellent customer service at every interaction
• Check, process, and hand over customer orders accurately and efficiently
• Pick, prepare, and stage customer orders ready for collection
• Manage collection records and ensure all customer documentation is completed correctly
• Maintain a clean, safe, and organised Click & Collect environment
• Provide cover for Van Drivers when required, carrying out local deliveries in a safe and professional manner
• Build positive relationships with customers and colleagues, resolving queries in a professional manner
• Follow all company health and safety procedures, driving regulations, and operational policies

What you need to succeed at GXO:

• A passion for delivering excellent customer service
• Strong communication and interpersonal skills
• A positive, proactive, and flexible approach to work
• The ability to work effectively in a fast‑paced environment
• Good attention to detail and basic IT skills
• A full UK driving licence (essential)
• Previous experience in customer service, retail, warehouse, logistics, or delivery environments would be advantageous but is not essential, as full training will be provided
• Be comfortable with a physically demanding role, including frequent manual handling and heavy lifting of tyre

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.