Customer-Focused Warehouse Fulfillment Associate

IKEA; Nottingham; On-site; GBP 7,100 - 9,700; Part time

Benefits offered by this job

IKEA discount 15%

Life Assurance 4x pay

Enhanced pension contributions

Interest‑free loans

Additional paid leave days

Free healthy meals

Job summary

IKEA Nottingham is seeking a Warehouse Sales Assistant to join our Fulfilment team, focusing on customer experience by keeping stock available, preparing large orders, and ensuring smooth collection or delivery. You will work 12 hours weekly across 3 days and some weekends, with shifts from 7:30am to 9:30pm.

A proactive attitude and basic computer skills are needed in a fast-paced warehouse. Work includes handling orders for online and in-store collection, using internal systems to ensure

Qualifications

• You are comfortable using computers and handheld devices to support with the checking of stock and to answer customer questions.
• You proactively look for tasks to be done and use your initiative to complete them in an efficient and effective manner.
• You have an adaptable mindset allowing you to switch between different tasks/areas and work within tight time frames.
• You work with guidance from your manager to achieve set goals in agreed timeframes using standard ways of working.

Responsibilities

• Your priority is the customer experience, focusing on enhancing sales and ensuring stock availability while maintaining an organised, tidy shopping environment and preparing for the next day's deliveries.
• You will be picking and preparing large volumes of orders for both online & in store collection or delivery.
• You will meet the customer when they come to receive their items and/or serving the customer at the sales desk in the warehouse.
• You will work with our internal systems to ensure that customers have accurate and full stock availability at all times.
• Ensure products are always available by accurately and promptly completing tasks in the warehouse.
• Commit to all IKEA health, safety and security rules and requirements within your area and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products.
• Contribute to optimized daily fulfilment operations by working in a lean, simple, and cost-conscious way, applying, and sharing good examples.
• Manual handling, ensuring all safety protocols and regulations are followed, moving goods up to 59kg and working with the use of pump trucks.
• Working with or around heavy machinery, such as, Forklift trucks, counterbalance, pump trucks, to safely and efficiently transport heavy goods within the warehouse.

Job description

IKEA Nottingham is seeking a Warehouse Sales Assistant to join our Fulfilment team, focusing on customer experience by keeping stock available, preparing large orders, and ensuring smooth collection or delivery. You will work 12 hours weekly across 3 days and some weekends, with shifts from 7:30am to 9:30pm.

A proactive attitude and basic computer skills are needed in a fast-paced warehouse. Work includes handling orders for online and in-store collection, using internal systems to ensure