Customer-Focused Waiter/Waitress — Flexible Hours & Perks

Churchill's Thorpe-Bay; Shoeburyness; On-site; GBP 22,923,000 - 36,414,000; Full time

Benefits offered by this job

Training and Development

Free meal on shift

Recognition rewards

Staff discounts

Flexible working options

28 days holiday

Job summary

Churchill’s Thorpe Bay in Southend-on-Sea is seeking experienced Waiters and Waitresses to deliver warm, attentive service in a busy restaurant environment. You will be one of the main faces of the business, ensuring guests feel valued from arrival to departure.

This hands-on front-of-house role requires taking orders, serving food and drinks, maintaining presentation and working closely with kitchen and FOH teams.

Qualifications

• Substantial previous experience as a Waiter / Waitress or in a similar customer facing restaurant or hospitality role.
• A proven ability to deliver excellent customer service and build a positive rapport with customers.
• Confident communication skills, a friendly and professional manner, and the ability to anticipate customer needs.
• Ability to work efficiently under pressure, manage multiple tables and maintain attention to detail during busy service periods.
• A positive, hands on team attitude, with reliability, flexibility and a willingness to support colleagues.

Responsibilities

• Provide warm, friendly and attentive service to every customer, ensuring they receive an excellent experience throughout their visit.
• Welcome and seat customers promptly, provide menus and explain specials, promotions or relevant menu information.
• Take food and drink orders accurately and confidently, checking dietary requirements or allergen information and following company procedures.
• Develop strong knowledge of the menu so you can answer questions, make suitable recommendations and confidently upsell where appropriate.
• Work closely with the kitchen and front of house team to ensure orders are communicated clearly and service runs smoothly.
• Remain calm, organised and professional during busy service periods, managing several tables effectively while maintaining attention to detail.
• Process bills, card and cash payments accurately and responsibly.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Churchill’s Thorpe Bay in Southend-on-Sea is seeking experienced Waiters and Waitresses to deliver warm, attentive service in a busy restaurant environment. You will be one of the main faces of the business, ensuring guests feel valued from arrival to departure.

This hands-on front-of-house role requires taking orders, serving food and drinks, maintaining presentation and working closely with kitchen and FOH teams.