Team Member

Area 3 - South & North Essex; Southend-on-Sea; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Free meal on shift

Training and Development

Staff discounts

Flexible working options

28 days holiday, inclusive of bank hol

Job summary

The Chesterford Group in Southend-on-Sea is seeking a Team Member to deliver excellent customer service, handle tills, and support kitchen and counter operations. The role covers day and evening shifts including weekends, contributing to a friendly, fast-paced takeaway environment.

Join a family of brands focused on sustainable service quality, with opportunities for training and development and employee recognition.

Qualifications

• Willingness to learn and grow.
• An enthusiastic approach to deliver great service and a drive for customer satisfaction.
• Feel at ease to interact with customers.
• Previous experience in a similar environment would be an advantage.
• An enthusiastic 'hands on approach' to work.

Responsibilities

• To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner and leave with a great big smile on their face.
• To keep the front counter/service area and customer areas of the store clean and tidy when working.
• To maintain personal hygiene and to always comply with uniform standards.
• To follow any reasonable management requests to the best of their ability.
• To operate tills and handle cash.
• Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
• Assisting Managers and Fryers to prepare food
• Follow the company's values: Strive to be better and do the right thing; Go Above and beyond for our customers; Value and believe in each other; Empower each other to be extraordinary.

Skills

Willingness to learn

Enthusiastic service

Interact with customers

Experience advantage

Hands on approach

Job description

Churchill's Thorpe Bay, Team Member; Southend- on - Sea

£8.00 - £12.71 an hour

The Chesterford Group is an award winning; environmentally focused family-owned business that puts its people at the heart of everything it does. We serve over 3 million meals every year from 40 of our award-winning Fish and Chip takeaways and restaurants in the South, Southwest and Southeast of England, under 5 brands: FishnChickn, Churchill’s, Bankers, The Boundary and Toffs Fish Restaurants.

We are on a mission to defend the future of Fish and Chips…will you answer the call?!

We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours. Team Members are always responsible for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction.

The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.

Main Responsibilities:

• To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner and leave with a great big smile on their face.
• To keep the front counter/service area and customer areas of the store clean and tidy when working.
• To maintain personal hygiene and to always comply with uniform standards.
• To follow any reasonable management requests to the best of their ability.
• To operate tills and handle cash.
• Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
• Assisting Managers and Fryers to prepare food
• To follow the company's values:
  • Strive to be better and do the right thing
  • Go Above and and beyond for our customers
  • Value and believe in each other
  • Empower each other to be extraordinary
• To follow the company's Behaviours:
  1. Have the passion to thrive in your role
  2. To communicate effectively amongst your peers and customers
  3. Show good initiative whilst also displaying great teamwork
  4. Be flexible and adaptable to your work
  5. Have great attention to detail
  6. Support your team where needed
  7. Upsell products to customers
  8. Be calm under pressure
  9. Be one team

Skills & Attributes:

• Willingness to learn and grow
• An enthusiastic approach to deliver great service and a drive for customer satisfaction
• Feel at ease to interact with customers
• Previous experience in a similar environment would be an advantage
• An enthusiastic 'hands on approach' to work

Benefits:

• Training and Development
• Free meal on shift
• Recognition rewards
• Staff discounts
• Flexible working options
• 28 days holiday, inclusive of bank holidays

Phone Interviews will be held as soon as possible followed by face to face interview week commencing 19th October

At Churchill’s, our journey began way back in the early 1920s when Great Grandpa Harold, and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through!

We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities.

The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable.

We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!!

Join our family, and become a fish and chip superhero……