Customer-Focused Security Officer - Day Shifts 4-on/4-off

Qube Recruitment; Grays; On-site; GBP 30,000 - 33,000; Full time

Job summary

Lakeside Shopping Centre in Thurrock is hiring Security Officers to join the professional security team. The role covers a visible presence, patrols, incident response and customer support within a high-profile shopping centre environment.

The successful candidate will hold a valid SIA Frontline Licence and demonstrate strong customer service, communication and teamwork skills. Training may include First Aid at Work and ACT/Counter Terrorism.

Qualifications

• Valid SIA Frontline Licence required.
• Previous security experience preferred.
• Excellent communication and customer service skills.
• Calm, professional under pressure; good observation.
• First Aid at Work and ACT training desirable.

Responsibilities

• Maintain a visible and professional security presence throughout the centre.
• Patrol public areas, back-of-house areas and designated security zones.
• Respond promptly to incidents, emergencies and alarms.
• Monitor CCTV and security systems where required.
• Provide assistance and support to customers, retailers and contractors.
• Deal with security-related enquiries and incidents calmly and professionally.
• Complete accurate incident reports, logs and handovers.
• Carry out routine security and safety checks.
• Support emergency procedures, evacuations and first aid incidents.
• Work closely with the Security Team Leader, Security Manager and wider centre operations team.
• Maintain high standards of customer service, professionalism and presentation at all times.

Skills

SIA Frontline Licence

Customer service

Communication

Teamwork

Job description

Lakeside Shopping Centre in Thurrock is hiring Security Officers to join the professional security team. The role covers a visible presence, patrols, incident response and customer support within a high-profile shopping centre environment.

The successful candidate will hold a valid SIA Frontline Licence and demonstrate strong customer service, communication and teamwork skills. Training may include First Aid at Work and ACT/Counter Terrorism.