Customer-Focused Sales Support Specialist

Workshop Recruitment; Hedge End; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension

Health Cash Plan

Cycle to Work Scheme

Employee Discount

Values Award scheme

Job summary

Workshop Recruitment is seeking a proactive Sales Administrator for a Hedge End-based role. You will act as a key contact for customer enquiries, process sales leads, manage CRM records, and support external sales teams with quotations and pipelines.

A strong admin capability, attention to detail and customer focus are essential. In return, the role offers £27-28K per annum, 25 days holiday, pension, Health Cash Plan, Employee Discount and a Values Award scheme, with permanent, full-time

Qualifications

• Excellent written and verbal communication.
• Positive, professional and customer-focused service.
• Strong attention to detail across administrative tasks.
• Ability to manage a varied workload with a proactive approach.
• CRM experience is desirable (Dynamics 365).
• SAP or other ERP experience is desirable.
• HVAC, building regulations or technical product knowledge is advantageous.
• Keen to learn and develop technical product knowledge.

Responsibilities

• Identify and process incoming sales leads to maximise potential opportunities.
• Register new projects and maintain accurate information within the CRM system.
• Support customers with product information, selection and general sales enquiries.
• Complete product sizing processes to recommend appropriate solutions.
• Follow up marketing campaigns and events to identify and qualify new opportunities.
• Maintain and cleanse CRM data to ensure accurate customer and project records.
• Support external sales teams with customer information, quotations and sales pipelines.
• Provide professional customer support across telephone, email and other communication channels.

Skills

Customer service

Attention to detail

Communication

Time management

Tools

Dynamics 365 CRM

SAP ERP

Job description

Workshop Recruitment is seeking a proactive Sales Administrator for a Hedge End-based role. You will act as a key contact for customer enquiries, process sales leads, manage CRM records, and support external sales teams with quotations and pipelines.

A strong admin capability, attention to detail and customer focus are essential. In return, the role offers £27-28K per annum, 25 days holiday, pension, Health Cash Plan, Employee Discount and a Values Award scheme, with permanent, full-time