Customer-Focused Receptionist & Admin Assistant

Scottish Borders Council; Newtown St Boswells; On-site; GBP 18,000 - 23,000; Full time

Job summary

Scottish Borders Council is recruiting a Receptionist & Clerical Assistant based at the Council HQ in Newtown St Boswells. The role supports the Customer Advice & Support service with front-desk coverage and processing information in various IT systems.

You will handle calls, process Council Tax and Housing Benefit tasks, produce reports, and provide high-quality customer service across internal and external customers. Strong MS Office skills and attention to detail are essential.

Qualifications

• At least 5 SCE Standard Grades at level 3 or above including English and Mathematics or Arithmetic.

Responsibilities

• Handle calls through the main Council switchboard.
• Process and update information in IT systems to produce reports and bills.
• Provide cover for Headquarters Reception and back-office functions as required.
• Manage enquiries via the Homelessness and Financial Inclusion mailbox.
• Use Council systems including Business World, Intranet, OneDrive and MS Office.
• Manipulate, analyse and extract data in Excel.
• Process Council Tax Direct Debit requests and Housing Benefit payments.
• Issue Council Tax bills, reminders and warrants.
• Support service delivery with bespoke IT applications.

Skills

Customer service

Organisational skills

Attention to detail

Communication

Education

5 SCE Standard Grades including English & Maths

Tools

Microsoft Office

Job description

Scottish Borders Council is recruiting a Receptionist & Clerical Assistant based at the Council HQ in Newtown St Boswells. The role supports the Customer Advice & Support service with front-desk coverage and processing information in various IT systems.

You will handle calls, process Council Tax and Housing Benefit tasks, produce reports, and provide high-quality customer service across internal and external customers. Strong MS Office skills and attention to detail are essential.