Customer-Focused Mobile Shop Specialist - Flexible Hours

Tesco UK; Harlow; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Flexible working

Inclusive team

Job summary

Tesco UK in the United Kingdom is seeking a friendly Phone Shop Colleague to provide warm, helpful service and assist customers with mobile products and contracts.

You will work within defined availability windows, deliver excellent service, and support store performance while enjoying a welcoming, inclusive team environment with opportunities to grow.

Join a retailer committed to diversity and customer care, with life balance through flexible shifts and ongoing development.

Responsibilities

• Providing friendly, natural service and getting to know your customers
• Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services
• Completing phone and contract setups, and supporting customers with a range of tech queries
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance
• A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions
• The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop
• The initiative to make the right decisions for customers, whether you’re solving a tech query, recommending a product, or supporting with a contract setup
• A positive, team‑focused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together

Job description

Tesco UK in the United Kingdom is seeking a friendly Phone Shop Colleague to provide warm, helpful service and assist customers with mobile products and contracts.

You will work within defined availability windows, deliver excellent service, and support store performance while enjoying a welcoming, inclusive team environment with opportunities to grow.

Join a retailer committed to diversity and customer care, with life balance through flexible shifts and ongoing development.