Customer-First Retail Assistant: Stock & Online Orders

Waitrose & Partners; Hatching Green; On-site; GBP 19,000 - 23,000; Full time

Job summary

Waitrose & Partners is seeking a Supermarket Assistant to deliver Partner-led service and food passion on every customer visit. You will help maintain shelves, fulfill online orders, and support the team to ensure a smooth, engaging shopping experience at our branch.

Role emphasizes strong communication, potential for involvement in Click & Collect and on-demand orders, with a focus on kindness and teamwork across the store.

Qualifications

• Must have strong communication to work with customers and team.
• Experience in a customer-facing role is welcomed.
• Up-to-date interest in food and drink trends is a plus.

Responsibilities

• Stock replenishment to keep shelves full and correctly placed.
• Fulfilling online customer orders for delivery to customers' doors.
• Reduce wastage by following product due diligence and dates.
• Support wider shop team including checkout, Click & Collect, and on-demand orders.
• Maintain a safe, clean, and organized working environment.

Skills

Communication skills

Customer service

Food knowledge

Job description

Waitrose & Partners is seeking a Supermarket Assistant to deliver Partner-led service and food passion on every customer visit. You will help maintain shelves, fulfill online orders, and support the team to ensure a smooth, engaging shopping experience at our branch.

Role emphasizes strong communication, potential for involvement in Click & Collect and on-demand orders, with a focus on kindness and teamwork across the store.