Customer‑First Digital Product Manager (Banking)

HSBC; Leeds; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity/adoption pay

Contributory pension

Job summary

HSBC in the United Kingdom is seeking a Digital Product Manager to turn strategy into an actionable roadmap, guiding a cross-functional team through discovery and delivery of customer journeys. You will focus on building simple, seamless digital experiences that meet regulatory requirements and deliver measurable improvements.

You’ll access tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for UK employees, enhanced

Qualifications

• Proven track record building, launching and managing market-leading consumer focused digital products end-to-end, ideally in a complex, regulated and/or agile environment
• Strong customer empathy with the ability to convert user research and behavioural data into simple, intuitive digital journeys
• Confident stakeholder manager who can influence across disciplines and align teams around shared outcomes
• Highly organised, with strong judgement in prioritisation, backlog management and navigating trade-offs in delivery
• Clear, persuasive communicator—comfortable setting direction, defining success metrics and keeping teams focused on customer value
• Curiosity and practical interest in emerging technologies (e.g., AI) and how they can enhance customer experiences in real-world banking contexts

Responsibilities

• Product Execution: Own the roadmap and delivery for specific customer journeys or features. You will ensure your product area aligns tightly with the broader product vision, business strategy, and brand standards.
• Discovery: Drive continuous discovery within your team to uncover customer friction points and de-risk delivery. You will work closely with design, engineering, and risk teams to validate solutions before building them.
• Delivery: Guide a cross-functional agile team to consistently deliver value. You will focus on the continuous improvement of the digital experience, measuring your success by the tangible impact on customer outcomes.
• Stakeholder Collaboration: Partner seamlessly with teams across the business‑including product, design, engineering, and risk—to ensure a cohesive, outstanding customer experience at every touchpoint.
• Innovation: Identify practical, new ways of solving customer problems. You will explore emerging interaction models and utilise modern tooling to keep our digital platforms competitive and highly effective.

Job description

HSBC in the United Kingdom is seeking a Digital Product Manager to turn strategy into an actionable roadmap, guiding a cross-functional team through discovery and delivery of customer journeys. You will focus on building simple, seamless digital experiences that meet regulatory requirements and deliver measurable improvements.

You’ll access tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for UK employees, enhanced