Customer-Facing Service Advisor — No Weekend Work

Brayley; Milton Keynes; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Weekends off

Un-capped bonus

28–34 days holiday

State of the art tooling

Staff car discounts

Group pension scheme

Career development

In-house training

Enhanced maternity leave

Great Place to Work

Job summary

Brayleys Cars Limited in Milton Keynes seeks a Customer-focused Service Advisor for Brayleys Suzuki. The role guides customers through service experiences, handles face-to-face, phone and email queries, and ensures a smooth workshop visit in a fast-paced team.

Expect a role with no weekend work, uncapped bonus potential and comprehensive benefits across a growing automotive group. Training and development are provided.

Qualifications

• This role suits candidates who enjoy meeting people and delivering outstanding service.
• Experience in hospitality or retail helps but is not mandatory.
• Strong communication and professional demeanor are essential.

Responsibilities

• Respond to enquiries from customers and convert them to workshop bookings.
• Guide customers through their visit and ensure a high standard of service.
• Meet team and individual sales targets with added value products.
• Manage vehicle handover ensuring compliant processes at collection.
• Adhere to Brayleys and industry regulations.

Skills

Customer service

People skills

Sales targeting

Communication

Relationship building

Tools

CRM software

Workshop processes

Job description

Brayleys Cars Limited in Milton Keynes seeks a Customer-focused Service Advisor for Brayleys Suzuki. The role guides customers through service experiences, handles face-to-face, phone and email queries, and ensures a smooth workshop visit in a fast-paced team.

Expect a role with no weekend work, uncapped bonus potential and comprehensive benefits across a growing automotive group. Training and development are provided.