Customer-Facing E-Bike Repair Technician

Zoomo; Greater Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free e-bike subscription

Annual learning and development not?

Job summary

Zoomo in Manchester is seeking a customer-facing Repair Mechanic to join our workshop. You will repair e-bikes and e-mopeds, manage appointments, and assist riders with on-site service.

You will be part of a fast-growing company driving the electrification of urban mobility. We welcome junior and senior mechanics and offer a range of benefits including a free e-bike subscription and ongoing development opportunities.

Qualifications

• Proven experience as a bicycle mechanic with diagnostic and repair skills.
• Excellent customer service and ability to explain technical issues clearly.
• Strong problem-solving and workload management.
• Valid driving licence and clean driving record (may be required).

Responsibilities

• Serve as first contact for customer repair requests and provide friendly service.
• Manage daily appointment calendar and communicate with customers.
• Diagnose and repair e-bike and e-moped issues with clear explanations.
• Perform high-quality repairs ensuring safety and customer satisfaction.
• Process repair invoices and handle customer queries.
• Occasionally assist with roadside assistance.

Skills

Bicycle mechanic

Customer service

Diagnostic skills

E-bike repair

Tools

Workshop tools

Job description

Zoomo in Manchester is seeking a customer-facing Repair Mechanic to join our workshop. You will repair e-bikes and e-mopeds, manage appointments, and assist riders with on-site service.

You will be part of a fast-growing company driving the electrification of urban mobility. We welcome junior and senior mechanics and offer a range of benefits including a free e-bike subscription and ongoing development opportunities.