Customer-Facing E-Bike Repair Technician

Zoomo

Greater Manchester

On-site

GBP 27,000 - 33,000

Full time

7 days ago
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Benefits offered by this job

Free e-bike subscription
Annual learning and development not?

Job summary

Zoomo in Manchester is seeking a customer-facing Repair Mechanic to join our workshop. You will repair e-bikes and e-mopeds, manage appointments, and assist riders with on-site service.

You will be part of a fast-growing company driving the electrification of urban mobility. We welcome junior and senior mechanics and offer a range of benefits including a free e-bike subscription and ongoing development opportunities.

Qualifications

  • Proven experience as a bicycle mechanic with diagnostic and repair skills.
  • Excellent customer service and ability to explain technical issues clearly.
  • Strong problem-solving and workload management.
  • Valid driving licence and clean driving record (may be required).

Responsibilities

  • Serve as first contact for customer repair requests and provide friendly service.
  • Manage daily appointment calendar and communicate with customers.
  • Diagnose and repair e-bike and e-moped issues with clear explanations.
  • Perform high-quality repairs ensuring safety and customer satisfaction.
  • Process repair invoices and handle customer queries.
  • Occasionally assist with roadside assistance.

Skills

Bicycle mechanic
Customer service
Diagnostic skills
E-bike repair

Tools

Workshop tools

Job description

Zoomo in Manchester is seeking a customer-facing Repair Mechanic to join our workshop. You will repair e-bikes and e-mopeds, manage appointments, and assist riders with on-site service.

You will be part of a fast-growing company driving the electrification of urban mobility. We welcome junior and senior mechanics and offer a range of benefits including a free e-bike subscription and ongoing development opportunities.

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