Customer Experience Team Leader: Lead & Elevate CX Ops

veoliauki; Warrington; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Stream – financial wellbeing support

Discounts on groceries and retailers

Health and wellbeing resources

Job summary

Veolia in Birchwood Park, Warrington, is seeking a Team Leader for the Customer Experience department. The role combines strategic leadership with hands-on management across four service areas to deliver seamless service to national accounts.

You will coach and develop your team, conduct regular reviews, and drive improvements while staying involved in day-to-day operations. A 12-month FTC with 40 hours weekly is offered, plus Veolia benefits.

Qualifications

• Proven experience leading and developing teams in a customer service or operations environment (min 2 years).
• NVQ Level 3 in Customer Services or equivalent.

Responsibilities

• Lead and develop a high-performing Customer Experience team.
• Schedule, allocate workload, and manage resources.
• Handle front-line customer interactions and resolve issues.
• Monitor KPIs and drive process improvements.
• Ensure data protection compliance and safe handling of information.

Skills

Team leadership

Coaching and mentoring

Communication skills

Planning and organisation

Adaptability

Google Office Applications

Education

NVQ Level 3 in Customer Services

Job description

Veolia in Birchwood Park, Warrington, is seeking a Team Leader for the Customer Experience department. The role combines strategic leadership with hands-on management across four service areas to deliver seamless service to national accounts.

You will coach and develop your team, conduct regular reviews, and drive improvements while staying involved in day-to-day operations. A 12-month FTC with 40 hours weekly is offered, plus Veolia benefits.