Customer Experience Champion — Impactful Support

Veolia Group; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Parking

Company pension

Employee discounts

Health & wellbeing resources

Volunteer day

Training & development

Job summary

Veolia Group is seeking an enthusiastic Customer Experience Advisor to join our Warrington-based team on a 6-month FTC. You will handle inquiries via phone, email and live chat, resolving issues and ensuring a positive customer journey across channels.

The role emphasizes data protection, process improvement, and cross-team collaboration. You’ll be part of a fast-paced, diverse environment offering ongoing training and development, with a focus on delivering outstanding service and growing

Qualifications

• Proven ability to put the customer first, whether it's face to face or on the phone.
• Active listening to truly understand customers' needs and respond accordingly.
• Enjoy working as part of a team and thrive under pressure with a flexible can-do approach.
• Strong planning and organisational skills to deliver excellent service.
• Interpersonal skills and attention to detail in everything you do.
• Be proactive, adaptable, and willing to go the extra mile for customers.
• Passion for personal and professional growth and commitment to exceeding expectations.
• Open to a broad range of activities and adaptable to changing business needs.
• Good attention to detail, fast typing, and a friendly telephone manner are essential.
• Basic understanding of business finance and customer profitability is important.
• Proficient in Google Office Applications and able to learn new systems quickly.

Responsibilities

• Answering and recording all inbound calls and emails, ensuring resolutions are arranged and communicated effectively.
• Always putting customers first and finding personalised solutions to meet their needs.
• Building strong relationships with internal and external customers to ensure we deliver the best service.
• Continuously seeking ways to improve the customer experience and resolve challenges.
• Keeping up-to-date records and adhering to data protection regulations.

Skills

Customer focus

Active listening

Communication

Teamwork

Attention to detail

Organisational skills

Proactivity

Growth mindset

Typing speed

Tools

Google Workspace

Job description

Veolia Group is seeking an enthusiastic Customer Experience Advisor to join our Warrington-based team on a 6-month FTC. You will handle inquiries via phone, email and live chat, resolving issues and ensuring a positive customer journey across channels.

The role emphasizes data protection, process improvement, and cross-team collaboration. You’ll be part of a fast-paced, diverse environment offering ongoing training and development, with a focus on delivering outstanding service and growing