Customer Experience Specialists

HSS Hire Ireland; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

HSS Hire Ireland is seeking a Customer Experience Specialist to join their team, focusing on delivering exceptional service while effectively managing customer inquiries and bookings. This role offers development opportunities and a chance to contribute to a transformative company culture that drives innovation in the building services industry.

Benefits

Birthday leave

Continuous training and development

Wellbeing and healthcare support

Flexible benefits through a benefits portal

Discounts and cashback on various purchases

Qualifications

• Experience in live chat or telephone inquiries is essential.
• Must have strong communication skills to deliver results.
• Ability to prioritize and organize customer queries.

Responsibilities

• Handle high volume calls and provide outstanding customer service.
• Ensure accuracy in customer bookings and information.
• Support internal and external customers by meeting their needs.

Skills

Problem-solving

Communication

Collaboration

Customer service

Job description

HSS Training are the UK’s leading provider of health, safety and technical training. We offer over 400 industry recognised training courses aimed at providing our customers with all the knowledge and skills they need to succeed safely.

The team you'll join:
As a Customer Experience Specialist with us, you'll be an integral part of a dedicated team that focuses on delivering outstanding customer service. Your primary responsibilities will include handling high volume calls in a timely manner, strong accurate communication when handling customer's details all while providing outstanding customer service and exceeding our customers’ expectations

A typical day:

• Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.
• Represent the company and values of the business and portray a professional and business like image to all customers, potential customers, and other people you meet in the course of your work.
• Respond to all calls, emails, and messages in a timely manner.
• To offer help and support all Internal and external customers, take time to ensure all customers` needs are met and strive to exceed customers` expectations levels through great service.
• Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.
• To attend training courses when asked, to help you develop in your role.
• Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.

What you'll bring:

• You will need to be a customer- focused problem solver.
• You will have experience in live chat or answering inbound enquiries via telephone
• You will have the ability to plan, organise and prioritise customer queries.
• You have strong clear communication and deliver results.
• Ability to effectively collaborate with colleagues and our customers.
• You will have high standards of customer service and achieving targets.

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Our ED&I promise:

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.