Customer Experience Specialist: Growth & Flexible Hours

William Hill PLC; Stockport; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension 4% matched

Employee discounts

Training and development

Job summary

William Hill is seeking a customer-focused Retail Sales Associate to join our high street shops in Stockport. You will welcome customers, assist with bets, demonstrate how to use betting terminals, and build strong relationships to deliver exceptional service.

You’ll champion safer gambling, support managers with shop displays and opening/closing duties, and enjoy a range of benefits and development opportunities within a celebrated UK brand.

Qualifications

• Age 18+ is a legal requirement.
• Demonstrated ability to deliver great customer service.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill is seeking a customer-focused Retail Sales Associate to join our high street shops in Stockport. You will welcome customers, assist with bets, demonstrate how to use betting terminals, and build strong relationships to deliver exceptional service.

You’ll champion safer gambling, support managers with shop displays and opening/closing duties, and enjoy a range of benefits and development opportunities within a celebrated UK brand.