Customer Experience Specialist — Ethical Banking

The Co-operative Bank; Milnrow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent ethical bank is seeking a Customer Service Officer in Milnrow to support both personal and business banking customers. The role involves engaging with clients, identifying their needs, and managing cash transactions. Candidates should have strong customer service experience and a positive attitude. The bank offers extensive benefits, including holiday allowances, a competitive pension, and a supportive work environment, making it an ideal opportunity for those looking to advance their careers in financial services.

Benefits

27 days holiday plus bank holidays

Competitive pension with employer contribution

Income protection/life assurance

2 paid volunteering days annually

'MyReward' corporate discount

Wellbeing support

Inclusion and diversity networks

Family friendly policies

Qualifications

• Experience in a customer service role is essential.
• A positive and resilient approach is a must.
• Ability to navigate multiple systems while speaking to customers.

Responsibilities

• Acting as the first point of contact for banking customers.
• Supporting customers through various channels.
• Identifying and addressing customers' needs.
• Engaging with vulnerable customers.

Skills

Customer service experience

Cash handling knowledge

Resilience and positivity

Computer literacy

Ability to assist diverse backgrounds

Fast-paced work capability

Job description

A prominent ethical bank is seeking a Customer Service Officer in Milnrow to support both personal and business banking customers. The role involves engaging with clients, identifying their needs, and managing cash transactions. Candidates should have strong customer service experience and a positive attitude. The bank offers extensive benefits, including holiday allowances, a competitive pension, and a supportive work environment, making it an ideal opportunity for those looking to advance their careers in financial services.