Logistics & Customer Experience Specialist

TN United Kingdom; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity to join a forward-thinking company as a Logistics & Customer Experience Specialist in the energy sector. This role is pivotal in managing the logistics of scheduling engineers and delivering exceptional customer experiences. With ambitious growth plans for 2025, you will enhance operational efficiency and customer satisfaction while contributing to sustainable energy solutions. The company offers a competitive salary, clear career progression, and industry-leading training programs in a collaborative environment. If you're passionate about making a difference and thrive in a dynamic setting, this role is for you.

Benefits

Career progression pathways

Industry-leading training programs

Collaborative work environment

Dress-down Fridays

Qualifications

• Strong customer service and communication abilities.
• Organisational skills to coordinate schedules effectively.

Responsibilities

• Coordinate engineering schedules while ensuring outstanding customer service.
• Maintain accurate records via the CRM system and issue necessary documentation.

Skills

Organisational skills

Customer service

Communication skills

Problem-solving

Attention to detail

CRM proficiency

Tools

CRM systems

Job description

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Logistics & Customer Experience Specialist, Sunderland

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Client:

Location:

Sunderland, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3aa09a8ec853

Job Views:

12

Posted:

01.05.2025

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Job Description:

Logistics & Customer Experience Specialist Energy Sector

Job Overview
We are delighted to represent our client in offering an opportunity to join their team as a Logistics & Customer Experience Specialist within the energy sector. With ambitious growth plans for 2025, this is an exciting time to become part of a business dedicated to driving sustainable energy solutions. This pivotal role will see you at the heart of a newly formed department, where you will be instrumental in managing the logistics of scheduling engineers and delivering an exceptional customer experience. Your contribution will enhance operational efficiency and elevate customer satisfaction, supporting the company's mission of creating a greener future.

What You'll Get
A competitive salary of £25,000 - £30,000 depending on experience.
Clear and achievable career progression pathways to support your professional development.
Industry-leading training and development programmes designed to help you excel in your role and beyond.
A collaborative and dynamic work environment with regular dress-down Fridays to create a relaxed office culture.

Your Mission
Your mission is to ensure the seamless coordination of engineering schedules while delivering outstanding customer service. You will liaise directly with customers to book appointments, managing engineers' diaries to optimise productivity and ensure operational efficiency. Communicating regularly with partners and internal teams, you will provide updates on job statuses, resolve any scheduling challenges, and ensure remedial work is coordinated swiftly. A key part of your role will also be maintaining accurate records via the CRM system, issuing the necessary documentation in compliance with industry regulations, and playing an active role in shaping the success of this new department.

Key Competencies
Organisational & planning skills with the ability to coordinate schedules and optimise workflows.
Strong customer service and communication abilities to deliver a seamless experience across teams and clients.
Problem-solving mindset with adaptability to respond to logistical challenges and last-minute changes.
Exceptional attention to detail in scheduling, documentation, and system updates.
Proficiency with CRM systems and the ability to utilise data to improve operational efficiency.
Collaborative approach with a commitment to teamwork and regulatory compliance best practices.