Customer Experience Specialist

Star People; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a dynamic team of Customer Experience Specialists at a leading global pharmaceutical company. This role offers the chance to engage with healthcare professionals (HCPs) and deliver personalized customer experiences. You will leverage your pharmaceutical sales expertise, particularly in cardiology, to build strong relationships and understand HCP needs. With a competitive salary and extensive benefits, this is an exciting opportunity to advance your career in a patient-centric environment focused on improving care worldwide.

Benefits

Competitive Salary

Extensive Benefits Package

Commission Structure

Supportive Management Team

Qualifications

• Experience in primary care and hospital pharmaceutical sales.
• ABPI Qualified with a focus on cardiology.

Responsibilities

• Engage with customers through various channels to enhance experience.
• Collaborate with teams to optimize customer interactions.

Skills

Pharmaceutical Sales

Customer Engagement

Clinical Trial Data Interpretation

NHS Knowledge

Business Acumen

Education

ABPI Qualification

Job description

An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver personalized customer experiences.

Company Overview:

Our client is a global pharmaceutical company known for innovation; with over 16,000 employees, they work to improve quality of life worldwide by providing products and services across therapy areas including cardiovascular, oncology, and metabolic diseases. Their products are available in more than 20 countries.

• Knowledgeable and supportive management team.
• Core values promote diversity and inclusivity.
• Patient-centric focus with a passion for improving care.
• Competitive salary, extensive benefits, and a strong commission structure.

Job Overview:

• Engage with customers using an omnichannel approach, including in-person and remote interactions.
• Collaborate with different functions to ensure an optimized customer experience.
• Build value-oriented relationships with HCPs and understand their needs deeply.

Success Criteria:

• Proven success in primary care and hospital pharmaceutical sales.
• ABPI Qualified.
• Experience promoting cardiovascular therapies.
• Ability to interpret and communicate clinical trial data and guidelines effectively.
• Strong knowledge of NHS structure and environment.
• Business and commercial acumen.

Application Process:

We are looking for candidates available from January 2025. If you're ready to advance your career, we want to hear from you! Click 'Easy Apply' or contact Sarah Whitby at 01225 336 335 for more information.

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