Customer Experience Manager

Galeta Ltd; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in the premium bakery sector is seeking a Customer Experience Manager to enhance service quality and foster customer relationships. In this dynamic role, you'll manage orders, lead a dedicated team, and drive strategic growth across key accounts. You'll be at the forefront of innovation, working with a passionate team committed to delivering exceptional products. This is a fantastic opportunity to make a significant impact in a company that values sustainability and offers a culture of excellence and career advancement. Join a vibrant team where your contributions will be recognized and rewarded.

Benefits

Unlimited free baked goods

Opportunities for career growth

Culture of innovation and excellence

Eco-conscious company with sustainability focus

Qualifications

• Minimum two years of experience managing a team.
• Proven customer service expertise and leadership.

Responsibilities

• Manage orders and build strong customer relationships.
• Elevate customer service standards and coordinate operations.
• Lead the Customer Experience team and ensure checklist actions.

Skills

Customer Relationship Management

Order Management

Team Management

Communication Skills

Sales Skills

Detail-oriented

Education

Experience in Customer Service

Experience in Team Management

Tools

Sales and Order Processing Technology

Job description

Galeta Greater London, England, United Kingdom

Customer Experience Manager

Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.

Role Overview

As a Customer Experience Manager, you'll drive top-tier service, harness technology to enhance customer journeys, and grow key accounts. This role combines order management, customer relations, and strategic account development.

Responsibilities

1. Efficiently manage and process orders.
2. Build and maintain strong customer relationships, ensuring clear communication.
3. Elevate customer service standards.
4. Conduct customer meetings to support account growth.
5. Coordinate between manufacturing, dispatch, sales, and finance to streamline operations.
6. Embrace growth within the company.
7. Manage the Customer Experience team and ensure daily checklist actions are completed.
8. Excellent verbal and written communication.
9. Skilled with sales and order processing tech.
10. Detail-oriented and proactive.
11. Minimum two years of experience managing a team.

Nice-to-Have Skills

1. Background in bakery or food industry or FMCG.
2. Proven customer service expertise and leadership.
3. Eagerness to contribute across departments.
4. Strong business acumen.
5. Passion for premium bakery products.

Why Join Galeta?

1. Meaningful work with a growing brand.
2. A culture of innovation and excellence.
3. Opportunities for career growth and development.
4. Engage with NPD and EPD for beloved products.
5. Eco-conscious company with strong sustainability focus.
6. Unlimited free baked goods in the office!

Additional info

1. Hours: 8:30am - 5:30pm Monday- Friday, based in Farringdon HQ, with escalation support over weekends.
2. 3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.
3. Must have the right to work in the UK.

Apply Now

Please submit your CV and a cover letter telling us why you would be a great match for the role. We’re looking for someone passionate about premium food and customer service who’s eager to make an impact.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Baked Goods Manufacturing