Research Reporting Analyst Customer Experience

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Research Reporting Analyst, where your data storytelling skills will drive real-world impact. In this role, you'll transform complex data into actionable insights that enhance customer experience in one of the UK's most high-profile environments. Collaborate with a passionate team to deliver impactful reports, lead high-stakes projects, and present findings to senior stakeholders. This is an opportunity to influence strategic decision-making and make a meaningful difference in a dynamic service landscape. If you're ready to turn insights into action, we want to hear from you!

Benefits

Flexibility

Autonomy

Supportive Culture

Exposure to Strategic Discussions

Qualifications

• 3+ years’ experience in market research or data analysis.
• Skilled in customer satisfaction survey analysis (quantitative and text).

Responsibilities

• Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel.
• Present findings to senior stakeholders, including executives.

Skills

Data Analysis

Customer Satisfaction Survey Analysis

Statistical Techniques

Communication Skills

Tools

Power BI

R

Python

Excel

Job description

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Research Reporting Analyst Customer Experience, London

Client: Nicholson Glover

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

18 months Fixed Term Contract - Clientside/Inhouse opportunity!

Join a Team Where Data Meets Real-World Impact

Are you a data storyteller who thrives on transforming numbers into meaningful action? Want your analysis to help shape the CUSTOMER EXPERIENCE for one of the UK’s most complex and high-profile environments? This is your chance.

We’re hiring a Research Reporting Analyst to join a passionate Research & Insight team that fuels strategic decision-making across the business—from operations to the C-suite.

Why This Role Stands Out

You won’t just be crunching numbers—you’ll be driving change. From improving accessibility services and tracking real-time customer sentiment to predicting operational bottlenecks, your work will directly influence how thousands of people experience the service environment every day.

What You’ll Be Doing

• Deliver monthly and ad hoc reports using Power BI, R or Python, and Excel
• Lead on high-impact projects like Key Driver Analysis and Special Assistance Survey redesign
• Help implement a new Voice of the Customer platform—using AI, verbatim survey text, and social sentiment to surface actionable insights
• Present your findings to senior stakeholders—including executives and board-level leaders
• Apply statistical techniques (regression, correlation, hypothesis testing) to uncover patterns and opportunities

What We’re Looking For

• 3+ years’ experience in market research or data analysis
• Skilled in customer satisfaction survey analysis (quantitative and text)
• Proficient in Power BI, R or Python
• Strong communication skills—able to explain data to non-technical audiences
• Organised, curious, and comfortable working independently

What You’ll Get

• A 50/50 balance of structured reporting and exploratory insight work
• Regular exposure to high-level strategic discussions
• Flexibility, autonomy, and a supportive, insight-driven culture
• The chance to make your mark in a complex, high-impact service environment

If you're ready to turn insight into action and help shape a smarter, more customer-centric future, we’d love to hear from you.

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