Customer Experience Specialist

ACS Automotive Recruitment; Caddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive recruitment agency is looking for a Customer Experience Specialist in Caddington. This entry-level position focuses on delivering exceptional customer experiences within a dealership environment. Candidates should possess a strong background in customer service, hospitality, or retail. Full training will be provided, making it ideal for individuals seeking a long-term career in the motor trade. Responsibilities include welcoming customers, providing product knowledge, and ensuring top-notch service across both sales and service departments.

Benefits

Structured training and development

Paid overtime for weekend events

Clear progression pathways

Qualifications

• Experience in a customer-facing role such as hospitality, retail, leisure, or customer service.
• Friendly, professional, and confident with customers.
• Passion for delivering excellent customer experiences.

Responsibilities

• Act as the product specialist and brand ambassador for the dealership.
• Deliver exceptional customer experiences aligned with brand standards.
• Conduct in-depth vehicle presentations.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Enthusiasm

Reliability

Job description

Customer Experience Specialist (Sales & Service Support)

Location: Luton

Salary: Minimum Wage

Monday-Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime)

The Role

We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade.

Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.

Key Responsibilities

• Act as the product specialist and brand ambassador for the dealership
• Deliver exceptional customer experiences aligned with brand standards
• Welcome customers into the showroom and provide a positive first impression
• Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
• Demonstrate vehicle features, infotainment systems, and driver‑assistance technology
• Support Sales Executives by providing detailed product knowledge during the sales process
• Keep up to date with manufacturer training, model updates, and brand initiatives

Your Background & Skills

• Experience in a customer-facing role such as hospitality, retail, leisure, or customer service
• Friendly, professional, and confident when dealing with customers
• Strong communication and interpersonal skills
• Enthusiastic, reliable, and keen to learn
• Passion for delivering excellent customer experiences
• No motor trade experience required — full training provided

What's in It for You

• Entry‑level opportunity into the automotive industry
• Structured training and development across Sales and Aftersales
• Monday‑Friday working week
• Paid overtime for any weekend event work
• Clear progression pathways into Sales, Service, or Aftersales roles

This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long‑term progression opportunities within a dealership environment.

If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment