Customer Experience Specialist

Thompson Lift Truck; Birmingham; Sur place; GBP 24 000 - 34 000; Plein temps

Résumé du poste

Thompson Tractor is seeking a Customer Experience Representative to provide world-class service by managing incoming calls, greeting customers, and performing essential administrative duties. You will issue purchase orders, update CRM data, and support customer surveys, while maintaining strong relationships and high communication standards.

The role emphasizes clear communication, efficient multitasking, and adherence to safety policies in a busy office environment.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum six-month experience using a multi-line telecommunication system.
• Strong communication and relationship-building skills.
• Proficient in Microsoft Word, Excel, Outlook.
• Ability to handle multiple tasks in a busy environment.
• Commitment to safety policies.

Responsabilités

• First point of contact for customers, providing world-class care.
• Answer calls, route to appropriate department.
• Operate multi-line phone system.
• Record customer interactions and follow up on resolutions.
• Process purchase orders and data entry.
• Create and distribute flyers for branches.
• Maintain CRM data.
• Adhere to safety and corporate values.

Connaissances

Customer service

Microsoft Office

Multi-line telephony

Communication skills

De-escalation

Problem solving

Team player

Physical stamina

Safety compliance

Formation

High School Diploma

Some college

Outils

CRM software

Description du poste

Thompson Tractor is seeking a Customer Experience Representative to provide world-class service by managing incoming calls, greeting customers, and performing essential administrative duties. You will issue purchase orders, update CRM data, and support customer surveys, while maintaining strong relationships and high communication standards.

The role emphasizes clear communication, efficient multitasking, and adherence to safety policies in a busy office environment.