Customer Experience & Sales Associate (Flexible Shifts)

LUSH; Cambridge; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Bonuses potential

Living Wage employer

Training and development

Job summary

LUSH is seeking a Sales Assistant to welcome customers and provide a fun, engaging shopping experience at our Cambridge store. You will use product knowledge to offer personalised recommendations, perform demonstrations, and hand out samples, while helping drive sales and seasonal displays.

You'll work flexible shifts with a salary based on the Living Wage, plus opportunities for bonuses. Training and development support your growth and skills in a collaborative team environment.

Qualifications

• Demonstrated experience delivering exceptional customer service.
• Ability to work as part of a team to meet goals.
• Strong communication, approachable interactions with customers and colleagues.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional service using in-depth product knowledge and tailored samples.
• Assist in hosting in-store events and contribute to inclusive customer experiences.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support sales targets by promoting products creatively and working with the team to exceed goals.
• Manage stock levels and ensure shelves are well-stocked.
• Control store costs such as product waste to help meet budgets.
• Participate in ongoing training to enhance product knowledge and service skills.
• Collaborate with the team to foster an inclusive working environment.
• Work on in-store and external events to leave lasting impressions on customers.

Skills

Customer service

Teamwork

Communication

Job description

LUSH is seeking a Sales Assistant to welcome customers and provide a fun, engaging shopping experience at our Cambridge store. You will use product knowledge to offer personalised recommendations, perform demonstrations, and hand out samples, while helping drive sales and seasonal displays.

You'll work flexible shifts with a salary based on the Living Wage, plus opportunities for bonuses. Training and development support your growth and skills in a collaborative team environment.