Customer-Experience Retail Sales Specialist

ARNE; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Sunday Times Best Place

32 days holiday

Birthday off

Staff discount

Uniform allowance

Bonus schemes

Health cash plan

Life assurance 5x salary

Cycle to Work

Tech Scheme

Job summary

ARNE in Leeds is seeking enthusiastic, customer-focused colleagues to join our team as a in-store assistant. You will welcome customers, share our brand story and deliver exceptional service as we launch a brand-new store in Leeds following our Liverpool ONE flagship.

You will build rapport, understand customer needs, and recommend products from our curated range. The role requires flexibility for evenings, weekends and peak periods, with opportunities to grow as ARNE continues to redefine

Qualifications

• Engage with customers to deliver exceptional in-store service throughout the full customer journey.
• Build rapport with customers whilst identifying customer needs and recommend suitable products based on product knowledge, best sellers and new arrivals in store.
• Confidently handle customer enquiries, complaints, and after-sales support to ensure satisfaction and loyalty.
• Stay informed on product launches, promotions, competitor activity, and retail trends to drive sales performance.
• Work collaboratively with the store team to achieve sales targets, promote key campaigns, and maintain high visual standards.
• Operate tills accurately and responsibly, processing purchases, refunds, and exchanges in line with store policy and procedures
• Support loss prevention by remaining vigilant on the shop floor.

Responsibilities

• Engage with customers to deliver exceptional in-store service throughout the full customer journey.
• Build rapport with customers whilst identifying customer needs and recommend suitable products based on product knowledge, best sellers and new arrivals in store.
• Confidently handle customer enquiries, complaints, and after-sales support to ensure satisfaction and loyalty.
• Stay informed on product launches, promotions, competitor activity, and retail trends to drive sales performance.
• Work collaboratively with the store team to achieve sales targets, promote key campaigns, and maintain high visual standards.
• Operate tills accurately and responsibly, processing purchases, refunds, and exchanges in line with store policy and procedures
• Support loss prevention by remaining vigilant on the shop floor.

Skills

Excellent communication

Customer service

Retail experience

Cash handling

POS systems

Team collaboration

Attention to detail

Job description

ARNE in Leeds is seeking enthusiastic, customer-focused colleagues to join our team as a in-store assistant. You will welcome customers, share our brand story and deliver exceptional service as we launch a brand-new store in Leeds following our Liverpool ONE flagship.

You will build rapport, understand customer needs, and recommend products from our curated range. The role requires flexibility for evenings, weekends and peak periods, with opportunities to grow as ARNE continues to redefine